Customer Service Sales

Stephy Joy Contact : +91-989*******

Email : ********@*****.***

To achieve an exigent position in a leading firm that can utilize my experience and knowledge to improve their sales and give me a chance to explore my knowledge and contribute creatively towards the organization’s objectives.

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Summary

One years experience in Supply Chain Management –RFQ, System Analysis and Data Warehousing, Purchasing, Store Operations and Inventory management.

Exposure to International Procurements.

Clear understanding of Business rules and ability to work well as a part of a project team

Developing long term partnerships with local & foreign suppliers

Work Experience

Position : Officer-Purchase

Organization : Eastern Group

Duration : 1 Year –since February 2011

Area : Procurement of Packing Material, MIS-Packing Materials

Job Responsibilities

Scheduling and Planning of Packing Material

Quote analysis and Negotiation with suppliers for terms and price

Research and identify competitive sources to ensure cost reduction

Stock Analysis especially monitoring Stock level of Packing material

Implementing Standard Operating Procedures

RFQ Costing

Product Costing and Techno Commercial discussions with Suppliers &Manufacturers

Other Experiences

Managed a wide spectrum of materials in Sourcing, Purchasing and Warehousing Operations

Based on M.R.P releasing purchase orders for the required items on the approved suppliers based on the price, availability and other commercial terms.

Co-ordination with Logistics, Clearing Agents for the proper delivery of the material.

Material planning & inventory controlling with respect to the production forecasting

Co-ordination with Q.A & Production ,Design, Marketing and Accounts

MIS reports generation and analysis

Other Special Attentions

Active Member in Internal Audit Team.

Dealing with vendor in China.

Strong working knowledge in MS office products & ERP.

Adept with the usage of Internet & email.

ISO documentation and attending surveillance audit

Training Attended

Good purchasing practices, Procurement of Material

Other Work Experiences

Worked as Media Assistant at Valappila Communications Pvt Ltd from January 2010 to January 2011

• Preparing & mailing of Release order to Publications

• Ensuring the release of advertisement

• Billing of advertisement

Worked as Customer Service Representative at Pizza Hut ,Kochi from December 2008 to December 2009

• Attending the delivery & carry out calls

• Taking orders & hand over to BOH

• Ensuring the delivery of orders on time.

• To improve sales of products.

• To give all information about available products to the customers.

• To give any updates of developments and current offers to the customers

• To achieve the targets of sales

• To give satisfactory answers to customers and convince them to buy the product.

• Resolve the complaints of customers.

EDUCATIONAL QUALIFICATIONS

Qualification

Specialisation or Subjects School / College / University / Institute Total marks %

SSLC / 10th /

English, Malayalam, Hindi, Science, Social Science, Mathematics

Govt Girls Higher Secondary School ,Ernakulam south

58%

HSC / 12th /

Computer Science

St.Augustine’s Higher Secondary,Aroor

61%

PGDCA Computer Application LCC, Menaka 92%

BBA

Common

Annamalai University

Pursuing Degree

PERSONAL INFORMATION

Address : Mettakattu House, Kundanoor, Maradu P.O, Ernakulam-682304

Date of Birth : 05-09-1986

Sex : Female

Marital Status : Single

Languages Known : English, Malayalam& Kannada

Nationality : Indian

Passport No : H4797534

Hobbies : Chatting with people over internet, Cooking.

REFERENCES

Mr. Sivanandan U

GM Accounts and Company Secretary,

Eastern Group of Companies;

34/137A, NH By-pass, Edappally.P.O,

Kochi - 682024, Kerala, India.

Mr.Krishnakumar Menon

Head – Procurement

Eastern Group of Companies;

34/137A, NH By-pass, Edappally.P.O,

Kochi - 682024, Kerala, India.

Mr. Prajeesh

General Manager

Valappila Communications Pvt Ltd,

Janatha,Vytilla.P.O,

Kochi - 682024, Kerala, India.

Declaration:

I am confident of my ability to work as a team.

I hereby declare that the information furnished above is true to the best of my knowledge.

Date: 12-03-2012

Place: Ernakulam. Stephy Joy

Contact this candidate