Customer Service Representative

Sarah M. Dutra

Address: *** *. ******* ***. *******, NJ 07652 • Mobile: 201-***-**** • Email: *****.*.*****@*****.***

EDUCATION: Bachelor of Science in Business-Communications, May 2011

Eastern Nazarene College, Quincy, MA

EXPERIENCE:

Logistics Coordinator May 2011 – August 2011

Experience Mission

• Serviced teams going on trips to locations domestically and internationally.

• Managed daily office duties such as checks, mail and filing paperwork.

• Answered questions and concerns of team leaders, as well as educated future trip attendants.

Marketing & Communications Assistant May 2010 – April 2011

Marketing & Communications Department at Eastern Nazarene College

• Responsible for filing and updating Communications projects, portfolios and documents.

• Co-created and monitored ELife, a college website, for students by students based on the interests at ENC.

• Wrote and edited content for website.

• Created press releases for college events such as commencement.

President of Junior Class September 2009 – May 2010

Eastern Nazarene College

• Coordinated Junior Senior Banquet, a formal event dated in May 2010.

• Executed numerous fundraisers in fall and spring semesters to successfully increase class budget.

• Delegated tasks with council members during weekly meetings.

Nease Library Staff - Circulations Desk September 2007 – August 2010

Eastern Nazarene College

• Managed accounts and assisted students and patrons with media resources/books.

• Educated students and patrons on how to access and use databases such as online catalog for research and personal use.

Customer Service Representative: AT&T September 2006 – May 2007

BMG Headquarters in Paramus, NJ

• Spoke directly to customers regarding accounts ranging from small personal accounts to large business accounts.

• Informed customers on policies, bills, promotions available and more.

RELEVANT SKILLS AND ACTIVITIES:

• Proficient in Microsoft Office (Excel, PowerPoint, Outlook, Word), Final Cut Pro, Adobe In Design, Photoshop, Wordpress and social media networks.

• Member of the Breathe Retreat Council, Social Life Committee, Business Society, and Varsity Women’s Volleyball Team at Eastern Nazarene College.

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