Quality Assurance manager / Project Manager / Client Manager
Resume:
KENNETH I. JAFFE
Margate FL 33063
KennethJaffe2gmail.com
http://www.linkedin.com/in/kjaffe
QUALITY ASSURANCE MANAGEMENT – PROJECT MANAGEMENT - CHANGE MANAGEMENT
Strong analytical and problem solving professional with over 26 years managerial experience. Working experience includes management within multiple Fortune 500 companies. Experience encompasses over 14 years quality management including 9 years of project management ensuring deliverables exceed expectations. Broad experience exceeding business expectations by optimizing resources, motivating workforces, controlling costs, including implementing and optimizing departmental strategic planning to achieve projected business needs.
• Implemented and optimized quality departments within 6 highly competitive, constantly changing business markets.
• Experienced leader who collaborates across all departments and is recognized for delivering extraordinary results.
• Consistent record of exceeding expectations, completing project deliverables within expected timelines including all stakeholder expectations.
• Demonstrated ability to recruit, manage, mentor top-tier talent motivating each resource to achieve their potential by optimizing resource assignments in line with company deliverables
• Change Management leader, identifying and optimizing change strategies across all departments as well as client based operations ensuring change expectations are met.
Broad-based strengths in:
Quality Management
Quality Planning and Documentation
Resource Expertise Identification
Resource Mentoring
Optimizing Workforce Deliverables
Test Automation
Project Management
Change Management
New Product Implementations
Product Optimization & Maintenance
Best Practice Utilization
QUALIFICATION SUMMARY
Quality Assurance
Implemented, managed, and maintained all quality assurance activities within multiple organizations. Quality assurance verifications as well as quality controls were performed on all facets of each organization included but not limited to new software implementations, enhancements to existing software solutions, hardware implementations, modifications to existing hardware, telecommunication workflows and call center structures, data validations, data transfers and conversions, stored procedures, standardizations, as well as all aspects of disaster recovery efforts. Quality verification efforts utilized manual and when applicable automation using both Mercury Interactive as well as Selenium.
Project Management
Implemented, managed, and maintained Project Management activities within multiple organizations. Both Project Management Offices successfully reduced operating cost increasing profitability by effectively managing change to ensure project timelines and budgets met or exceeded all stakeholder expectations. This was achieved by implementing efficient project management processes, procedures, methodologies, and workflows for overseeing project efforts from request to postmortem
PROFESSIONAL EXPERIENCE
SNACKABLE MEDIA, Plantation, FL 2009 – 2011
Snackable Media is the largest mobile marketing content provider in the country consisting of a total premium user base of greater than 2 million subscribers.
Manager of Quality Assurance Successfully implemented and continues to manage and maintain Quality Assurance support within a very aggressive information technology office.
Responsibilities include implementing and maintaining companywide Quality Assurance activities that include support for all software, hardware, & database enhancements. Efforts ensure quality departmental activities successfully support current and proposed business models. Snackable Media business models include both mobile and web subscription based product solutions.
Quality activities include strategic planning, implementation, and maintenance of all quality departmental workflows and methodologies. Quality workflows and methodologies were modified to support daily release schedules to ensure maximum productivity within shortened timeline allowances. Quality efforts successfully support all ongoing efforts for 28 products with a customer base of over 2 million subscribers
KGSA Management Services, Fort Lauderdale, FL 2006 – 2008
Company strategic plan was the design, development and marketing of a full faceted software solution to coordinate and manage project lifecycles from request to postmortem.
PMO Director Hired to implement, manage, and maintain all business efforts from within a Project Management Office. Managed all aspects of the business including quality assurance, project management, development, operations, (and when applicable) client relationships.
I used my expertise to develop all strategies to achieve both short and long term business expectations. The following efforts were achieved.
All project lifecycles remained on schedule based on documented projections.
Mortgage Systems International (MSI), Sunrise, FL 2000 – 2004
MSI Supported all information technology infrastructure for a mortgage originations platform licensed to ABN AMRO, a Fortune 500 banking institution.
Director of Client Services and Project Support Successfully managed and maintained the offices of Quality Assurance, Project Management, Change Management, and Client Management. My working experience and training allowed me to successfully implement, managed, and maintained all aforementioned departments. These departments successfully supporting all aspects of internal and client originated projects from request to postmortem.
• Director of Quality Assurance: Managed 5 resources supporting all efforts including software and hardware implementations and maintenance. Quality assurance ensured quality controls met all stakeholders’ expectations.
• PMO Director: Managed 5 resources within two offices supporting all project efforts for client based operations as well as internally supported infrastructure enhancements
• Change Management Director: Managed all change control efforts within the company. Implemented and maintained workflow procedures. Identified all stakeholders for change authorizations. Scheduled and oversaw change control meetings. Change control efforts successfully optimized change within both organizations.
ProxyMed, Sunrise, FL 2000 – 2000
Quality Assurance Manager Achieved an increase effectiveness of quality deliverables by restructuring the department. This was achieved by successfully analyzing and implementing more efficient and effective methods and relationships with other departments as well as mentoring quality resources.
Ocwen Financial Corporation, West Palm Beach, FL 1997 – 2000
Quality Assurance Manager Managed all quality efforts within the organization of 2000+ employees. I successfully implemented quality assurance within the company via proof of concept utilizing project successes to increase staffing levels to support all new implementations as well as maintenance of existing systems.
• Quality Management: Managed 10 resources supporting all efforts including software and hardware implementations and maintenance.
• Test Automation: Evaluated and implemented Mercury Interactive (TestSuite) as the automation tool of choice based on an evaluation performed comparing the top 3 automation tools in the industry.
• Year 2000 Certification: Managed all efforts for year 2000 certification. Successfully implemented 2 test labs to support discovery and remediation efforts. Created documentation standards. Achieved the status of complete including the auditors compliments of setting the standard all companies should follow.
Contact this candidate