Administrative Assistant Customer Service

Corri Johnson

***** *********** *****, **********, ******** 20774

H:240-***-**** / e-mail: ****************@*****.***

OBJECTIVE: Administrative Assistant with strong interpersonal and organizational skills with a keen ability to multitask a variety of challenges and responsibilities.

EXPERIENCE:

02/2011 – 08/2011 – BTL Technologies, Inc. Washington, DC

Division Administrative Support Specialist

• Provided administrative support services to the executive suite of the Office of the Chief of Public Affairs (OCPA) and the divisions.

• Scheduled meetings for all employees; escorted visitors to staff members’ office.

• Operated desktop computer to composed and edited correspondence and memoranda from dictation verbal direction and form knowledge of policies of established departments/divisions; prepared, transcribed, edited and distributed agendas and minutes of numerous meetings.

• Revised and maintained department files and records

• Ensured compliance with Army Regulations in regards to correspondences, forms, and package documents.

• Created, maintained and updated spreadsheets, word documents and PowerPoint Presentations.

• Answered the phone in a professional and courtesy manner.

• Greeted clients and customers in a professional manner.

• Disposal of office burn bags and material.

12/2010 – 02/2011 – TerraHealth, Inc. Washington, DC

Administrative Assistant

• Handled all calls and promptly forwarded them to the appropriate person among 15 employees.

• Scheduled meetings for all employees; escorted visitors to staff members’ office, along with provided hospitality service arrangements as requested by staff.

• Composed and distributed inter-departmental memorandums (e-mails, documentary and voice mails) ensured timely delivery and receipt of important information while at the same time maintained confidentiality.

• Established and maintained electronic records management systems for all incoming and outgoing correspondence.

• Organized, sorted, and assigned mail distribution for all the employees.

11/2010 – 12/2010 – Northern Virginia Temporaries, Inc., Falls, Church, VA

Administrative Assistant

• Accepted and processed Visas and Passports request for Russia and China from the Department of State Personnel and contractors.

• Prepared the excel spreadsheet to track applications in various ways.

• Delivered the request to the Passport office responsible for the passport and travelled to the Chinese Consulate.

• Picked up the passports and visas in a timely manner.

• Greeted visitors to the suite and escorted them as required.

02/2009 – 09/2010 – Protection Strategies, Inc. Arlington, VA

Administrative Security Technician

• Answered. Screened and referred telephone calls, and greeted visitors.

• Prepared the daily, weekly, monthly report, letters and correspondences, developed forms and ensured accuracy in format, grammar, spelling and punctuation prior to finalizing the document.

• Created electronic and manual fingerprints for all EPA Employees and contractors in the Identix System.

• Created badges in the MDI System and their homeland Security Presidential Directive 12 Badges into the AWARE System.

SKILLS AND PROFICIENCIES:

• Microsoft Office Suites (Word, Excel, PowerPoint, Access and Outlook)

• Customer Service

• Internet Explorer

• Telephone Reception

• 60 wpm

• Scheduling

• Homeland Security Presidential Directive 12

• Lotus Notes

• Lexis Nexis

• Adobe acrobat

• Corel WordPerfect

CLEARANCE:

• Secret 10/2019

EDUCATION:

• Currently enrolled @ Prince George’s Community College (Fall 2011)

• Certificate –Career Technical Institute (06/2009)

REFERENCE:

• Available by request.

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