Engineer Technical Support
Resume:
DEREK CASANARES
**************@*****.***
PROFESSIONAL SUMMARY
Sr. Technical Support Engineer with over 25 years of demonstrated ability in high demanding computer networking environment, hands-on experience leading all stages of support including roll projects from the beginning stages; customer service oriented individual with a proven ability to manage time well in a fast paced environment.
TECHNICAL SKILLS
Cisco routers
Cisco switches
Windows XP
Windows Vista
Windows 7
Windows Server 2003-2008
Exchange Server 2003-2010
Active Directory
Microsoft Office 2000-2010
Category 3, 5 and 6 cabling
Remote access software
Windows migration &upgrade
System imaging
PXE Boot upgrades
Desktop/End-user support
Software update Service
PC maintenance and repair
Network Hardware installation
RIP
EIGRP
OSPF
Spanning-Tree
TCP/IP
INDUSTRY CERTIFICATION
CompTIA A+
CompTIA Network+
CompTIA Security+ (in-progress) – Instructor led training SEP 2012
Cisco CCAI
Cisco CCNA (updating) – Instructor led training MAR 2012
Cisco CCNP (in-progress) – Instructor led training MAR 2012
Microsoft MCITP Enterprise Desktop Admin on Windows 7 (in-progress)
PROFESSIONAL EXPERIENCE
INDEPENDENT CONSULTING HOUSTON, TX
DESKTOP, NETWORK SUPPORT AND TECHNICAL TRAINING NOV 2011 – PRESENT
• Provide desktop and remote support to over 100 end-users
• Provide server Active Directory to create user accounts and reset passwords
• Windows XP and Vista Migration to Windows 7 platform
• Configuring Cisco routers and switches
• Support Windows XP/7 OS and MS Office 2010
• Teach Cisco CCNA certification course
HONEYWELL HTSI BALAD IRAQ
IT SPECIALIST II OCT 2009 – NOV 2011
• Installed and troubleshot Cisco 2800, 2900 and 3900 series routers
• Installed and troubleshot Cisco 2900, 3500 and 3700 series switches
• Installed and troubleshot wireless access points
• Migrating Windows 2000, XP and Vista to Windows 7
• Support Microsoft Office 2007 and Office 2010
• Supported end user desktop, laptop, email, networking and printing issues
• Installed and troubleshot CAT 5/6 and single-mode fiber
KOENIG SOLUTIONS NEW DELHI, INDIA AUG 2009 – SEP 2009
TECHNICAL TRAINING
• Took Cisco CCNA Routing and Switching certification course
• Took Cisco CCNA Security certification course
• Took Cisco CCNA Wireless certification course
• Took CWNP CWNA Enterprise Wi-Fi Administration course
TRIPLE CANOPY BAGHDAD, IRAQ
IT COMMUNCATIONS MANAGER DEC 2007 – JUL 2009
• Provided desktop, network and wireless support for the Baghdad Embassy Security Force
• PC’s and laptops running Windows 2000/ XP, Office XP/2003/2007 and Microsoft Outlook PST
• Cisco routers, switches wireless access points and bridges
• Programmed Motorola Canopy systems for the International Zone guard force
• Managed the IT and communication departments
MORTGAGE EXPRESS GROUP HOUSTON, TX JUN 2006 – NOV 2007
MORTGAGE CONSULTANT
• Inform prospective and existing customer of loan programs, rates, policies & underwriting requirements
• Analyze detail financial and credit data, matching customer needs with appropriate loan program
• Receive customer applications, quote rate and points, complete follow-up activities until the customer either closed their loan or verify that no loans were able to suit their needs
UNISYS CORPORATION KIRKUK, IRAQ
IT CONSULTANT III (RFID ENGINEER) JUL 2005 – JUN 2006
• Designed and installed the RFID system for Camp Warrior at Kirkuk Air Force Base
• Provided desktop support and network support for the US Army, Air Force and contractors
• Trained end users and other technical personnel how to support the RFID infrastructure
• Installed Microsoft Window 2000 workstation and server
• Installed and maintained category 3 and 5 cabling
KELLOGG BROWN & ROOT AL-HILLA, IRAQ
IT SPECIALIST AND SITE SUPERVISOR APR 2003 – JUN 2005
• Installed the original desktop, server, network and satellite communications infrastructure
• Site Manager for Najaf and Karbala Iraq locations supporting the Department of State personnel
SILICON VALLEY, INC. HOUSTON, TX
IT TECHNICAL TRAINER AUG 2002 – APR 2003
• Taught CompTIA A+ and Network+ certification courses
• Taught Cisco CCNA certification course
• Taught Microsoft Windows XP for technicians
NORTEL NETWORKS SANTA CLARA, CA
SR. TECHNICAL SUPPORT ENGINEER JAN 2001 – AUG 2002
• Installed and troubleshot Microsoft Windows 2000 and XP workstation software
• Troubleshot Nortel networks campus wide network which included 15 different buildings
• Managed IP addressing scheme and network traffic control
RACO, SAN JOSE, CA
CISCO NETWORKING ACADEMY INSTRUCTOR (EVENING) AUG 2000 – AUG 2002
• Taught the Cisco Networking Academy CCNA program to at risk youth and adults
• Mentored future instructors to teach the CCNA curriculum
NETWORK PERIPERALS, INC. (NPI) FREMONT, CA
SR. TECHNICAL SUPPORT AND SQA ENGINEER DEC 1998 – DEC 2001
• Escalation engineer for the NPI’s partner network and OEM customers
• Provided multi-vendor compatibility testing, SQA and training to technical, marketing and sales staff
ALTEON NETWORKS (WEBSYSTEMS)
SR. TECHNICAL SUPPORT ENGINEER DEC 1997 – DEC 1998
• Provided pre and post technical support of Alteon’s Gigabit Ethernet Layer 2 – 7 switches and NICs
• Provided direct support for Alteon’s OEM partners, resellers, distributors and fortune 100 customers
• Main contact for OEM support to HP, 3COM, Sun Microsystems, Lucent and other vendors
NETFRAME SYSTEMS MILPITAS, CA
SR. TECHNICAL SUPPORT ENGINEER SEP 1996 – NOV 1997
• Provided pre and post technical support for NetFRAME servers running Windows NT server and Novell NetWare operating systems
• Managed OEM partners and 3rd level support for the sales and technical marketing departments
CISCO SYSTEMS SAN JOSE, CA
SR. TECHNICAL SUPPORT ENGINEER FEB 1992 – SEP 1995
• Technical Lead for the Desktop Protocol Group specialized in IPX/SPX protocol
• Supported TCP/IP, IP/SPX, AppleTalk, Frame-Relay, PPP and many other routing protocols
CHIRON CORPORATION EMERYVILLE, CA
BANYAN VINES SYSTEMS ADMINISTRATOR SEP 1988 – FEB 2002
• Banyan VINES systems administrator
INTER-CITY SERVICES, INC. (ICS) BERKELEY, CA
MICROCOMPUTER REPAIR INSTRUCTOR AND CURRICULUM DEVELOPER JUN 1982 – SEP 1988
• Created the Microcomputer repair and Microsoft Office courses at ICS
EDUCATION
INTERNETWORK SOLUTIONS BANGKOK, THAILAND MAR 2012 – APR 2012
CISCO CCNA AND CCNP ROUTING AND SWITCHES COURSES
KOENIG SOLUTIONS, NEW DELHI INDIA JUL 2009 – SEP 2009
CISCO CCNA ROUTING AND SWITCHING, SECURITY AND WIRELESS COURSES
MICROSOFT WINDOWS NT TRAINING 1995 - 1997
WINDOWS 3.51 NT CORE TECHNOLOGIES, WINDOWS 4.0 NT CORE TECHNOLOGIES, WINDOWS NT 4.0 ENTERPRISE TECHNOLOGIES, SUPPORTING MICROSOFT NT WITH TCP/IP AND NT 4.0 ADMINISTRATION
NOVELL NETWARE TRAINING 1995 - 1997
NETWARE 3.12 CNE CRASH COURSE, NETWARE 4.10 ADMINISTRATION, NETWARE 4.10 ADVANCED ADMINISTRATION, NETWARE 4.11 INSTALLATION AND NETWARE CORE TECHNOLOGIES.
PROGRAMMING FUNDAMENTALS, UC BERKELEY EXTENSION: 1996
PROGRAMMING TECHNIQUES AND METHODS USING THE 8088/86 MICROPROCESSORS
CISCO SYSTEMS TRAINING 1992 - 1995
INTRODUCTION TO CISCO ROUTERS, ADVANCE CISCO ROUTER CONFIGURATION, INTER-CONNECTING NETWORK DEVICES, BUILDING CISCO SCALABLE NETWORKS, CISCO ENTERPRISE TECHNICAL SALES, ROUTER INSTALLATION & MAINTENANCE, INTERNETWORKING DESIGN, CISCO INTERNETWORK TROUBLESHOOTING, CATALYST 5000, LIGHTSTREAM (ATM) OPERATION AND CONFIGURATION, ACCESS SERVER, SNA CONFIGURATION AND CISCOWORKS CONFIGURATION
ENGINEERING AND PC REPAIR PROGRAM CERTIFICATION, CONTRA COSTA COLLEGE: 1982 - 1985
A/C ELECTRONICS, D/C ELECTRONICS, SEMICONDUCTORS, DIGITAL ELECTRONICS, PROGRAMMING LANGUAGES AND PC REPAIR TECHNOLOGY. CERTIFICATION OF COMPLETION
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