Project Manager

Yama Pandit

*****, * **** ****** *****: 480-***-****

Scottsdale, Arizona 85260 Cell: 480-***-****

****.********@*****.***

Professional Profile

Experienced Guest relation Executive with extensive experience in Aviation and Hotel Industry. Worked with one of the best companies like British Airways, Kingfisher Airlines, The Park Hotel etc. Excellent interpersonal and communication skills and have won various customer kudos for my quality of work.

Experience

InFlight Services 12/2010 - 04/2011

Kingfisher Airlines New Delhi, Delhi, India

● Responsible towards the highest level of safety and safety awareness in all aspects of aircraft operations.

● Responsible for the performance-based management of in flight supervisors ensures compliance with regulations policies and procedures pertaining to in-flight functions.

● Sets the pace and serves as a role model for members of the in flight team ensures that all members of the in flight team are properly trained coached and empowered to provide friendly and professional service to each of our customers.

Guest Relation Executive 09/2008 - 12/2010

British Airways New Delhi, Delhi, India

● To handle diplomats & private movements for arriving and departing flights.

● To protect immediate customer base, ensuring the highest levels of customer service and recovery which impacts on resource levels across all the operations.

● Taking care of VIP's, CIP lounges, first/club world traffic .

● Dealing with any queries which may arise within the lounges.

● Attending & handling of diplomatic & private movements of arriving and departing flights.

Customer Service 09/2007 - 08/2008

Kingfisher Airlines New Delhi, Delhi, India

● Reservation and ticketing (manual & computerized).

● Check-in passengers to various destinations/arrivals.

● To handle passenger at departure including special handlings for aged guests/ infants/ guest requiring medical assistance/ wheelchair passengers.

● Handling passenger queries and redress passenger grievances.

● Aircraft on time preparation of daily/weekly/monthly reports.

● To make sure passengers and their luggage board the right aircraft safely and on time.

Front Office Assistant 12/2006 - 07/2007

Hotel The Park New Delhi, Delhi, India

● Taking care of guests check ins. & check outs.

● Preparing daily reports.

● Balancing transactions.

● Problem solving in order to resolve guest issues that may arise and respond to emergency situations.

Awards

● Won “Reward and Recognition” Certificate in category of “British Female Indian Uniform” maintaining British Airways brand image .

● Won Award for Excellence for resilience “Shown in challenging” Circumstances on 5th December 2008 in British Airways.

● Won "Ignited Essay Writing Competition" in High School.

Education

Bachelor of Science in Hospitality, Catering and Tourism Management: Jagan Institute of 2007

Management Studies – Hospitality, Catering and Tourism Management

New Delhi, Delhi India

3 Years full time Program of B.SC in Hospitality & tourism from Jagannath Institute of Management Studies. ( Affiliated from Sikkim Manipal University).

2004-2007

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