Customer Service Electrical

Jagdish Dhaliwal

* *** *** ******** **

Calgary, AB, T1Y6V8

403-***-****

Email: *******.********@*******.***

SKILLS & ABILITIES

• Knowledge about the planning, design, of medium and low voltage power systems,

• Knowledge of Codes and Standards like CSA, IEEE and NEMA.

• Practiced and familiar with drafting and design software AutoCAD

• Developed single line diagrams, protection and control schemes for medium and low voltage power distribution systems by using ETAP.

• Prepared cable routing, cable schedule, cable tray layouts and interconnection diagram.

COMPUTER SKILLS

• Developed and implement various programs in ORACLE, C++ and VB.NET

• Maintained data for employers and multiple projects

• Design WebPages for companies using VB.NET.

• Excellent knowledge of computer hardware / software and Networking.

• Knowledge about connection technologies DSL, ADSL & HDSL.

• Knowledge abuts the Networking Layers and Data transfer methods.

• IP knowledge and good Technical writing skills.

COMMUNICATION SKILLS

• Strong English communication skill with the ability to work in a team environment.

• Participated in mock communication scenarios

• Accomplished well prepared and polished oral presentations given to a large peer audience

• Presented reports and presentations as a group project at SAIT Polytechnic

• Worked for two years as a customer service representative in SPRINT NETWORK call centre.

EDUCATION

2009-2011 Electrical Engineering & Technology Diploma

2 year Program

Major: Electrical

SAIT Polytechnic

Calgary, Alberta

• Completed courses in Drafting/Designing,

Communication and Computer Technology,

• Produced design and layout repots in engineering drawing course.

Jan 2009 – April 2009 Business English- Communication Skills

4 Months Course

Devry Institute of Technology

Calgary, Alberta

• Prepared presentations in communication class

• Enrolled in various communication group projects

July 2007 – Aug 2008 Graduate course in Oracle 9i, DBA & ETAP.

1 year program

IICE Computer & Electrical Education

Sector 34-A, Chandigarh, India

• Received Scholarship

• Worked on ETAP & AUTO CAD

Aug 2003 – July 2007

Bachelor of Computer Science & Engineering

4-Year Degree Program

Major: Software Development/Networking Protocols & Electrical/Electronics Equipments

Punjab Technical University

Punjab, India

• Maintained excellent grades & got first division

• Elected president of the student council of the college

• International and national performer in project development

Professional Training

• Three days ETAP training by Operation Technology, Inc.

• Completed a WHMIS training at SAIT

References:

References are available on request.

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