Customer Service Representative
Resume:
Debra L. Chaffin
Maple Shade, NJ 08052
Email: **********@*****.***
Experience:
**** ** ******* *** ***-Atlantic
AAA Membership Contact Center Associate
Utilize relationship selling to aid members in maximizing membership benefits and domestic travel planning.
Provide exceptional service to members by selling various Memberships, Travel Products, Financial Service products
and other relevant AAA products, including Driving School and Emergency Road Service.
2010 to 2011 ACD Direct, Inc.
Independent Contractor Customer Service Agent
Take pledge donations from fundraising/non- profit organizations.
2007, 2009 until Present C.A. Courtesy Demos
Product Marketing Demonstrator
Perform live demonstrations, marketing new products by interacting with consumers in grocery stores and providing
them with product knowledge. The products range from food to household items.
2002 to 2007 Comcast
Customer Account Executive
Handled high incoming call volume, Comcast products/services, inquiries about new up sell products, and
finding resolutions for problematic situations and corresponding complaints.
1997 to 1999 Commerce Bank
Customer Service Representative
Assisted customers with their personal banking accounts, researched complaints and resolved problems.
1984 to 1996 Naval Air Warfare Center
Operations Research Analyst
Analyzed vast amounts of cost and reliability data to determine effectiveness of airborne systems.
Developed and organized cost and reliability reports for senior management.( Secret Security Clearance)
1978 to 1984 Navy Fleet Material Support Office
Operations Research Analyst
Conducted in-depth technical monthly and quarterly transportation studies and monitored those studies.
Education:
Bachelor of Arts in 1977, Majored in Mathematics, Stockton State College
Sales/Marketing Incentive Training
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