Customer Service Manager
Resume:
James D. Choate
Yukon, OK 73099
wtuino@r.postjobfree.com
Skills: Software/System Skills
Microsoft Word, Microsoft Publisher
Microsoft Excel, Microsoft Dynamics AX
Microsoft Outlook, Loftware Labels
Microsoft Office Access, Ten Key
UPS Worldship, FedEx Ship Manager
Limited SQL experience, Limited Database Management
Experience: Panelite, Inc. Oklahoma City, OK
Systems Administrator June 1994 to February 2010
Responsible for setting up electronic data interchange with all OEM customers by doing data testing and intergrading inbound and outbound data files with Microsoft Dynamics ERP system. Modifying user inter face with new fields and programming to meet requirements for all EDI data.
Work with Customer service, Warehouse and Accounts Receivables groups in training new users and trouble shooting and resolving system issues through modifying system at user level, by programming changes to system.
Setup and design shipping labels to meet customer requirements and linking fields in the labels to ERP system by use of ODBC create auto populating fields based on data already in ERP system. By using Loftware label making software.
Responsible for setup and software install of all work station computers in the company, to include trouble shooting software and hardware issues on all desktop and laptop computers.
Responsible for setup and linking all shipping computers with UPS Worldship and FedEx Manger programs to ERP system through ODBC.
Setup up new users in ERP system and in Microsoft exchange 2003 to include email and mail box setup. Also setup user access to Microsoft Dynamics through admin security access.
Respond to system users request for help via help tickets by reviewing, trouble shooting and finding resolutions to issues.
Responsible for learning testing and troubleshooting new program changes to ERP system before end user are given access, then trained end user on how to implement and use changes.
Preformed duties as backup to network systems administrator, to include setup and maintain network servers and run and verify backups of data on all servers through windows backup and VERITAS backup software.
Panelite, Inc. Oklahoma City, OK
Shipping/Warehouse Manager
Responsible for all aspects of shipping to include set-up and use of UPS World Ship and FedEx Manager to include data integration to AX Dynamics.
Design set-up and program shipping labels using Loftware label software, including data integration with the AX Dynamics. Responsible for all customs documents and NAFTA certifications.
Supervised and trained all Shipping personnel in use of ERP system and Excel documents designed for Customs Documents and Bill of Lading.
Contact freight carriers and negotiate freight prices and handle all freight related issues to include freight claims’, making sure freight was picked up and delivered on time and damage free.
Work with customer service and production groups to make sure orders are shipped on time and to correct locations.
Work with inventory control to resolve any inventory issues.
Enforced customer’s requirements on shipping by making sure correct labeling and use of requested carriers was adhered to.
Setup and maintain warehouse location for all inventoried items, both in system and physical locations.
Panelite, Inc Oklahoma City, OK
Manufacturing Manager
Responsible for all Manufacturing Departments and employees.
Panelite, Inc Oklahoma City, OK
Quality Control Analyst
Responsible for Quality Control checks, processing returned goods, insuring all departments are following ISO requirements.
Panelite, Inc Oklahoma City, OK
Engineering Bills of Materials & Routings Specialist
Responsible for setting up bills of materials and routings in the system, maintain these, performing work center time studies for new and existing product and helping set standard cost.
Panelite, Inc Oklahoma City, OK
Inventory Control Specialist
Responsible for cycle counts, inventory adjustments, running and supervising annual physical inventory.
Panelite, Inc Oklahoma City, OK
Plant Security Administrator
Responsible for telecommunications system, security access controls, system security and system user security. On call 24/7 for all security alarm calls.
Responsible for issue of keys and access cards to all employees and maintain records of keys and access cards.
Climate Master Oklahoma City, OK
Production Supervisor October 1984 to June 1994
Responsible for production of 5 ton to 40 ton water cooled heat pumps, supervised multiple departments. Supervised up to 40 employees.
Luab Construction Oklahoma
Carpenter August 1982 to October 1984
United State Air Force Reserves United States
Law Enforcement Specialist January 1985 to November 1990
United States Air Force United States
Law Enforcement Specialist June 1978 to June 1982
Education: Francis Tuttle Vo-Tech El Reno, OK
Security Guard & Private Investigation Course
Metro Technology Center Oklahoma City, OK
Microsoft Office Course
Yukon High School Yukon, OK
High School Diploma 1978
Canadian Valley Vo-Tech El Reno, OK
Electrical and Heating & Air
Canadian Valley Vo-Tech El Reno, OK
Carpentry
Community College United States Air Force
General Education - 15 Hours
United States Air Force
Law Enforcement Training
References: Available upon request
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