FRANK R. BODIS

**** ********** *****

Clinton, OH 44216

330-***-****

Summary Seeking a full-time position that utilizes my sixteen years of experience as a

System Support Engineer, specializing in desktop, server and network

administration in Novell, Microsoft and Citrix based environments.

Experience 2006-2009 YRC Technologies (Yellow/Roadway/USF) Akron, OH

(Contracted through Innosource for six months before being hired on full time)

Technical Support Representative

Technical Support of the entire Yellow/Roadway/USF corporate user base

and sales force in a MS Windows XP and Citrix Metaframe environment.

Support of the Citrix Metaframe and XenApp environment, both internal and remote applications.

Support of both the Linux/Unix environments

Support of VPN and Remote Desktop users

July - August 2005 Wolcott Systems Group Fairlawn, OH

Systems Support Engineer (Contracted at CCF)

Level 3 troubleshooting and proactive system support of the corporate

Netware and Microsoft server infrastructure.

o Monitoring and support of a 100+ Intel based server infrastructure,

including the resolution of critical faults and escalation to level 4

support, as needed.

Administration and support of Veritas and Arcserve back-up software in a

Windows NT4 Server, Windows 2000 Server and Windows 2003 Server

environment.

User object move, add, and changes in NDS and Active Directory systems.

Utilization of Heat Help Desk and Compaq Insight Manager tools.

2001-2004 Cornwell Quality Tools Wadsworth, OH

Desktop Specialist and Network Administrator

Responsible for the comprehensive administration and support of a Windows

NT 4 and Windows 2000 Server environment, including Citrix Metaframe

servers and system back-up.

Procurement and installation of all PC hardware and software.

o Standard build images and configuration.

Provided Help Desk and Technical Support for the corporate user base, as

well as entire tool dealer base.

1993-2000 Omni Comp Systems Cleveland, OH

Network Administrator

System administration of Novell, Windows NT4 and Citrix Winframe multi-

server environments, including system back-ups.

Install and support all desktop and server hardware and software.

o Procurement of all hardware and software per company standards.

Responsible for remote access to the corporate infrastructure, including the

use of Citrix Winframe, RAS and TCP/IP.

Responsible for the migration of the company from a VAX based e-mail

system to Microsoft Mail, including all end user training and technical support.

FRANK R. BODIS

1252 Meadowlark Drive

Clinton, OH 44216

330-***-****

1988-1993 Basic Computer Akron, OH

Technical Support and Computer Configuration

Responsible for the phone support of all hardware and software deployed to

customers and field service technicians.

Configured and tested a wide variety of computer equipment.

On-site installation and service of customer computer equipment.

Education 1986-1988 Nat'l Institute of Technology Cuyahoga Falls, OH

Major: Computer Technology

Certified by/in: Compaq, NEC, IBM Personal Computers, HP Laserjet Printers

Microsoft Certified Professional

Novell 3.1X Systems Administration

Nove113.1X Installation & Configuration

Microsoft Windows and applications

Technical Skills Profile

Hardware

IBM Compatible PC's - various manufacturers and models

Dell and Compaq/HP servers

MacIntosh PC

Operating Systems

DOS, Windows 3.X, Windows 95/98, Windows 3.51 and 2000 Workstation

and Windows XP

Windows 2000 and 2003 Server

o Active Directory user administration

Novell Netware 3 and 4

o Bindary and NDS based user administration

Software

Citrix Winframe and Metaframe

Microsoft Office 97/2000/2003

Microsoft Mail, Microsoft Outlook 98/2000/2003

Microsoft Exchange Server 5.5

Arcserve Enterprise 5.0 - 6.0, Seagate Backup Exec for Windows NT v7.0,

Veritas Backup Exec 9.0

Various terminal emulation and communication software packages

References and salary requirements are available upon request and mutual interest.

Contact this candidate