Customer Service Quality Control

Summary

Excel in coordinating complex tasks for numerous multimillion dollar customers effectively ensuring timely delivery of materials and other resources. Advanced expertise in communication with Steam Ship Lines (SSLs), vendors, customers, and fellow employees. Proficient in reviewing invoices and shipping manifests eliminating redundancies and maximizing resources. Familiar with customs paperwork and international regulations required for transport. Proficient with a variety of inventory and logistical software, both commercial and proprietary.

Skills

- Computer proficient - Unique problem solving skills

- Superb customer Service - Familiar with DOT hours and regulations

- Data analysis tools - Project management skills

Professional Experience

Sussex I State Prison

Certified Corrections Officer

Waverly, VA

- Effectively maintained control while supervising over 200 inmates throughout the day.

- Kept accurate and precise logs pertaining to individual movements and behaviors.

- Effectively built relationships with numerous inmates resulting in mutual unbiased respect.

- Proactively protected various inmates from harm after assessing dangerous situations.

- Controlled all housing unit functions, essentially keeping officers and other prisoners safe and contained.

Meridian Life Science

Shipping & Receiving Coordinator (TEMP)

Saco, ME

- Restocked and organized items as necessary resulting in more efficiency & accuracy when ordering new supplies/material.

- Managed daily operations and maintenance of equipment, maintaining accurate records, for all business supplies.

- Routinely negotiated best prices for materials and services rendered.

CH Robinson Worldwide

Sr. Logistics Supervisor

Portland, ME

- Lead team to exceed regional annual revenue goals by 10% continuously.

- Supervised several multi-million dollar accounts.

- Performed accounts receivable duties including invoicing, cash application, researching charge-backs, discrepancies, issuing credit

memos, reconciliations and responding to customer requests for documentation.

- Coordinated and negotiated back-haul rates for my dedicated drivers daily.

- Experienced in TL, LTL, and containers shipments.

- Responsible for demurrage, per diem, and wait time for associated teams customer.

Elmet Technologies

Asst. Procurement Supervisor/CSR (TEMP)

Lewiston, ME

- Planned and scheduled production of ordered commodities in production line.

- Ensured that all health and safety guidelines were followed.

- Monitored product standards and quality control programs and initiatives, including raw materials and the quality of the finished product.

- Consistently met production and schedule levels and management goals.

- Responsible for daily reporting on production equipment status, including position of running orders, order waiting downtime minutes,

and any quality concerns.

United States Navy

Avionics Electronics Tech/Plane Supervisor

Brunswick, ME

- Supervised and trained over personnel to perform daily maintenance, launch, and recovery duties in various weather conditions.

- Assisted in supervision of first shift operations of over 30 individuals.

- Conducted daily maintenance on aircrafts and ordered the required parts needed for repair.

- Maintained accurate training documentation, inventory control, and proper safety procedures on flight line for all shop personnel.

Education

Boston University

MA Criminal Justice (2013)

University of Southern Maine

B.A. Behavioral Sciences

University of Southern Maine

B.S. Business Leadership

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