Help Desk
Resume:
JOSEPH SONG LUO
**** ****** **** **********, ** *5667
*******@*****.***
QUALIFICATIONS
Over 5 years outstanding experience with computer hardware, software and trouble-shooting.
Adept at solving networking, electronics and computer technology problems.
Helps clients achieve their business goals by lowering the cost and maximizing the information system performance.
Effective at training technicians and laypersons.
Supports over 300 + business and individual clients across Portland metro.
Excellent track record in providing software aftersales telephone customer support.
Superb customer service and interpersonal skills.
CompTIA A+ (2005) and Network + (2006).
Proficient in MS Windows and MS Office (Word, Excel, PowerPoint, Access).
Fluent in English and Mandarin Chinese.
PROFESSIONAL EXPERIENCE
Consultant and Help Desk Technician
November 2004 – Present
IT Consulting -Portland, LLC, Portland, Oregon
Desktop assembly, hardware recommendation, installation, preventive maintenance, diagnostic testing, repair and configuration.
Software recommendation, installation, updating and trouble shooting.
Network and security system setup and configuration.
System image creation using Ghost and Acronis.
Telephone support for Windows 98, 2000, XP, Vista and 7 operating systems.
Part Time Software Customer Service Technician
November 2004 – Present
MPH Consulting LLC, Portland, Oregon
Provided after sales customer telephone support for softwares including Resigtry Cleaner, Advanced Resigtry Optimizer, Advanced System Optimizer, MemTurbo and ArmorIE.
Help Desk
February 1996 – January 1999
Wuhan Sanding Electronic Equipments, Inc. Wuhan, China
Providing company-wide computer hardware and software services.
EDUCATION
Associate Degree in Library Information Technology
June 1990
Wuhan University, China
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