Sales Customer Service

RODRIGO GONZALEZ

*** **** *** ****, ****** CT ***14

Home: 203-***-**** Cell: 203-***-****

*************@*****.***

WORK HISTORY

Praxis Energy Agents, Stamford CT

Marine Oil Sales and Trading, Marketing October 2008 - Present

- Develop and execute effective marketing and promotion strategies to develop new business in the international markets.

- Target new clients. Retain and develop bunker business.

- Handle enquiries, proposals, quotations and presentations to secure project and to meet sales target.

- Network within the bunker industry to get support to ongoing development of sales pipeline.

- Attend and build network in shipping related conferences.

- Follow up on the whole process of bunker delivery, from inquiry to invoice.

- Follow up on market relevant information and communicate it to clients in a structure and sales focus.

- Work conscientiously and constantly alert on market changes and global oil price fluctuations.

Norwalk Community College, Norwalk CT

Adjunct Professor January 2010 - Present

- Taught Spanish language to a diverse student population within two levels of beginners.

Evergreen Financial LLC, New Haven CT

SR loan Officer, processor, Credit Specialist July 2005 to September 2008

- Order credit reports, appraisals, title insurance commitments, flood certification, verifications of employment and rent fees. Prepare letter of explanation, communicate with insurance agents in order to get the appropriate coverage, clauses, etc

- Input loan application into loan processing system.

- Prepare the file in a perfect condition to be send to lenders.

- Examine and review surveys, purchase and sales agreements.

- Work with paralegals in getting title work and interact with realtors, lenders and attorneys.

- Calculate debt ratios, loan-to-values, occupancy ratios, income, assets, etc.

- Have knowledge of lender guidelines in order to get loans approved.

- Run various automated underwriting programs.

Monetary Funding Group of CT, LLC, Naugatuck and Bridgeport, CT

Hispanic Market Director, Sales, Credit Specialist May 2003 to July 2005

- Create and implement marketing plans in order to increase production. Utilize marketing materials created by corporate office, and participate in branch sales promotions, contests, etc.

- Develop strategy for building and maintaining prospective customer base, utilizing effective sales techniques to generate production necessary to meet goals.

- Prepare and deliver sales presentations to clients to highlight current or new program and answer questions and structure loan scenarios for customers.

- Receive applications from prospective customers, review for completeness and deliver to the appropriate person for processing.

- Communicate with customers regarding loan status, loan scenarios, underwriting decisions and approval conditions effectively.

- Work with Loan Processor to establish guidelines and processes to be implemented for loan approval.

- Manage a group of five loan officers and meet expectations from management.

Hispanic Commercial Guide, Inc, Trumbull, CT

Advertising, Production, and Sales March 2003 to May 2003

- Maintain up to date and accurate client relationship management data base.

- Approach various cold contacts weekly and create several sales presentations a week.

- Meet monthly deadlines; print, digital, special products/events.

- Produce professional, effective marketing proposals offering cross-media marketing solutions.

- Maintain and maximize relationships with existing clients.

- Interact with art department in producing, approving and executing all ads.

Whitehouse Collection, West Haven, CT

Director of Marketing and Advertising July 2002 to February 2003

- Produce in-store signage, and point of purchase materials.

- Produce email marketing materials.

- Design newspaper and magazine advertisements.

- Design web layouts and content for category pages with HTML/CSS.

- Keep current on the latest techniques of design, graphics, layout, typography and photography; seek new and innovative techniques

SKILLS

SAP Business by design, Microsoft Word, Excel and Power Point , Calyx Point, Internet researching.

Detail oriented with ability to multi task. Excellent customer service skills and communication skills.

EDUCATION

University of New Haven, West Haven, CT July 2000 to August 2002

MBA, specialization in Marketing

ELS Language Center, West Haven, CT September 1999 to March 2000

English as a second language intensive course

University Juan Agustin Maza, Mendoza-Argentina March 1994 to October 1998

Bachelor of Advertising

Association of Ship Brokers & Agents (U.S.A.), Inc.

Business of Shipping Intensive I November 2009

Mortgage Training Center

Calyx Point Training Program October 2003

Mortgage Training Center

Accelerated Mortgage Training June 2003

LANGUAGE

Spanish (fluent)

English (fluent)

Portuguese (communicative)

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