Sales Customer Service

Susan D. Ellsworth

** ********* *****

Oakland, TN 38060

Cell 901-***-****

E-mail: **********@*****.***

QUALIFICATIONS:

Offering more than 6 years marketing experience.

Extensive background in mortgage and lending environment.

Experience in daily office operations and handling diverse responsibility.

Experience in use of Microsoft Excel, Microsoft Office and Internet applications.

Very accurate and detail oriented with excellent communications skills.

WORK EXPERIENCE:

Scotts Miracle-Gro-February 2012-July 2012

Maintained all display plan assignments.

Filled and maintained all off shelf displays.

Made sure all products were properly priced and signed.

Looked for additional display opportunities to negotiate with store managers.

Communicated all in store activities with managers.

Checked inventory counts.

Provided counseling and customer service for all Scotts products.

Concentra Medical Center-1999-2002 , Sales Administration Coordinator

Entered all sales data for sales representatives.

Responsible for calculating all monthly sales commissions.

Processed and type all sales proposals.

Handled placing ads for all new representatives and schedule interviews.

Maintained relationships between sales representatives and management.

Community Mortgage-1991-1999, Secondary Marketing Representative

In charge of quoting rates,preparation of daily rate sheets,

and selling mortgage loans to prospective investors.

Communicate directly with loan officers regarding funding

of mortgage loans and calculations of commissions.

Closed bank loans totaling over $20 million monthly.

Responsible for cutting all drafts for closing of loans,

including attorney’s fees, mortgage insurance and related costs.

Started in accounting and promoted to Marketing Representative.

Crye-Leike Realtors-1988-1991, Receptionist

Worked part-time while attending college.

Greeted customers, screened calls, and performed routine clerical duties,

including typing and filing.

EDUCATION:

University of Memphis-Memphis, Tennessee

Related coursework: Principles of Real Estate, Mortgage and Lending,

Principles of Accounting, Accounting 1 and Computerized Accounting.

State Technical Institute-Memphis, Tennessee

Related course work: Introduction to Accounting, basic curriculum courses.

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