Customer Service Sales

Joy R. King

***** ******* ** *** *** Willoughby, OH 44092

440-***-**** *********@*****.*** –

Objective:

Seeking a professional position where teamwork, drive, goal achievement, people skills and a strong work ethic are encouraged.

Education

2009 Cuyahoga Community College majored in interior design

Richmond heights, OH, US

2007 Pikes Peak Community College, majored in Psychology

Colorado Springs, CO US

2006-2007 Diploma Liberty High School,

Colorado Springs, CO US

2004-2006 Shaw High School,

East Cleveland, OH US

Work Experience:

Bath and Body Works

Customer Sales Lead (Part-time manager) 10/2011-present

• Acting manager when Store Manager and Co-Manager are not present

• In charge of driving sales and encouraging the sales associates to do the same

• Access weekly, monthly, quarterly and yearly goals and develop the daily action plan

• In charge of merchandise flow from the shipment boxes to the sales floor.

• Play a key role in recruiting, training and mentoring new talent

• Responsible for opening and closing procedures

• Demonstrate a strong ability diffuse challenging customers in all situations while remaining customer delight.

• Key holder to a 1.5 million dollar per year location

• Awarded three WOW cards (customer service appreciation cards)

Motherhood Maternity Richmond Hts, OH

Leased Visual Merchandiser 6/2011- present

• Maintain an organized and inviting shopping experience

• Arrange the merchandise so that it is more appealing to the customers

• Organize and complete floor sets according to the set diagram

• Refresh face outs and end caps

• Replace and replenish new shipment

Sprint Corporate Mentor, OH

Retail Sales Consultant 05/2010- 05/ 2011

• Cater to the needs of customers

• Sell and up sell cell phones, embedded internet devices, accessories and services

• Awarded #1 CSAT in the district for 12 out of 12 months.

o Customer service survey taken after every transaction

• Reduce and/or alleviate customer escalations regarding phone/ servicing related issues.

Radio Shack Church Square Plaza, Cleveland, OH

Lead Sales Associate 07/2009- 05/2010

• Cater to the needs of customers

• Sell, up sell and cross sell at all opportunities.

• Sell a variety of Radio Shack products including, but not limited to Televisions, Speaker systems, radios, batteries and computer technology

• Set up contracts including but not limited to Sprint, AT&T, T-Mobile

Wet Seal Richmond Mall, Richmond Heights, OH, and Colorado Springs, CO

Sales Associate 9/2007- 11/2009

• Demonstrated extraordinary customer service skills, ensuring the customer wanted for nothing at the end of each sale.

• Added on to each sale to increase the dollar per ticket thereby, boosting profit.

• Kept the store clean and organized making sure that it was customer friendly and had great sales appeal

• Refresh face outs

• Help management decrease shrink by up selling the merchandise

• Increase productivity and revenue by wearing the merchandise fully accessorized

NYS Collections (sunglasses kiosk) Colorado Springs, CO

Sales Associate 05/07- 10/2007

• Maintained an organized work environment that included over one hundred sunglass brands

• Sold and up-sold the merchandise including lanyards, cleaning equipment, sunglass bags and other assorted accessories.

• Proactively solicited general mall customers

Personal

Goal oriented, great sense of humor, meticulous

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