Mrs. Danielle Black

DANIELLE BLACK

*** *********** ****

Shelton, CT 06484

203-***-****

Email: ********.*****@***.***

SUMMARY/OBJECTIVE: Over ten years of professional experience with established expertise in sales, sales support, new product promotions and customer service. Exploring career opportunities where my entrepreneurial spirit can be used to contribute to business development objectives.

WORK EXPERIENCE: VIRGIN ATLANTIC AIRWAYS, Norwalk, CT

09/07 - 04/08 SPECIAL SERVICES AGENT (US Call Center)

 Direct liason for Upper Class Gold Members exclusively.

 Sales and service of new and existing bookings.

 Extensive customer service skills

 Help customers book flights on Virgin Atlantic and other major airlines.

 Enter destination and desired date and time into the airline's computer system when customers call to make reservations.

 Relay such information as available flights and the best connections if more than one flight is necessary, the cost of the flights, to customers and help them find the right itinerary for their needs.

 Book reservations when customers have chosen flights.

 Take customers' names, telephone numbers, and credit card information.

 Apply any discounts or upgrades for which the customers may be eligible and help them choose seats and types of meals (if available).

 Provide information about airport security and baggage requirements.

 Perform other Upper Class services as assigned.

1/00 – 4/03 NAWAS INTERNATIONAL TRAVEL, Darien, CT

TOUR OPERATOR/ACCOUNT MANAGER

 Use Selling techniques and interpersonal skills to market tours to multiple global destinations.

 Coordinate all bookings, including flights, hotels and sightseeing.

 Function as tour guide and group facilitator for tour groups of twenty or more to global destinations.

 Extensive customer service and phone skills.

2/98 – 1/00 PETALS WITH PIZAZZ, Florist and Garden Center, Norwalk, CT

OWNER AND OPERATOR

 Created and implemented all marketing and sales plans to expand client base and increase consumer awareness of products and services.

 Established a database of customer contacts used for promotional mailings.

 Developed all promotional literature and brochures.

 Maintained relationships with clients on a global scale.

 Hired, trained and supervised professional sales and customer service team.

 Created individual flower designs for customers’ events.

7/98 – 1/98 C.R. GIBSON COMPANY, Norwalk, CT 1/97-1/98

DIVISION SALES SUPPORT MANAGER

 Established relationships with retail clients to build and retain consumer base.

 Provided client education on new and existing product lines.

 Participated at trade shows to introduce and showcase new and innovative products.

 Conducted field calls to prospective clients to discuss products and pricing.

 Developed sales proposals for client review and negotiation.

 Functioned as a “solutions seller”, linking products and services to client goals and objectives.

 Established “value-added” relationships with clients to effectively close business deals.

MARKETING AND MERCHANDISING SPECIALIST 3/95-1/97

 Managed production and distribution of samples to promote new product lines.

 Issued, reviewed and summarized customer surveys on new sample products.

 Provided administrative support to sales team.

 Maintained customer data base, including national and mass market accounts.

 Provided merchandising strategies for trade shows to maximize product approval.

 Prepared sales reports, graphics and other information for sales meetings.

ADMINISTRATIVE ASSISTANT 7/89-3/95

 Maintained and updated database with product information covering 10,000 products.

 Proofread and edited catalogs.

 Handled all sales tracking for new product lines.

COMPUTER LITERACY: Vega Reservation System, Oracle system, Flying Club, Lotus Notes, Sametime, Windows XP, Microsoft Word, Microsoft Excel, Microsoft Internet Explorer, Yahoo, Quickbooks Pro,

EDUCATION: SACRED HEART UNIVERSITY, Fairfield, CT

Business Administration

KATHARINE GIBBS SCHOOL, Norwalk, CT

Graduate of Information Processing Program

References available upon request

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