Customer Service Representative

Nichole Manley

**** ******** **. **** *

Austin, TX 78758

512-***-**** (C)

**********@*****.***

Objective:

Seeking long term employment with an established company

Summary of Qualifications:

I am an expert at prioritizing task in order to achieve key metrics, very persistent and resourceful at completing work within the specified time and quality standards.

Huston -Tillotson University

Part-time student -2008 – 2010

Stay home mom and online student- 2006-2008

Prairie View A&M University

Psychology Major

Full-time student -2001 – 2005

Experience: Microsoft Office: Word, Excel, PowerPoint, And Outlook. Lotus and Lotus Notes; Basic Office Equipment: Copy, Fax, Multi-line phones

Administrative Assistant

IBM (manpower contract) Feb 2010- Feb 2011 (13.50/Hr)

1 Preformed general clerical duties for 18-21 executives, including: photocopying, faxing, mailing, and filing

2 Setup and coordinate meetings and conferences/ Set up travel

3 Maintain and distribute staff weekly schedules.

4 Support staff in assigned project based work/ Create and modify documents using lotus. Occasionally did expences.

5 Research, price, and purchase office furniture and supplies.

Customer Service Representative/Technical Support

Time Warner Cable (appleone) ($11.50/hr)

Minneapolis, MN -2004-2005

1 Assisted TWC subscribers having difficulty with their cable, high speed internet, or phone services,

2 Answer billing questions and set up new service and Make sales attempts toward prospective customers

3 Responsible for troubleshooting and assisting customer with basic trouble shooting steps

4 Utilized trouble-ticketing system.

Customer Service Representative-Tech Support

Harte-Hanks- 2004 – 2004 ($10.00/hr)

1 Received incoming calls from customers who have viruses in their computers; main goal is to get customers online.

2 Assist customers in removing viruses and advised them on the proper procedures of installing anti-virus software and using firewall.

3 Directed and transferred calls to the correct Microsoft departments as needed.

Front Desk Receptionist

North Park YMCA-Austin TX ($6.75/hr)

Full-time (and summers)-1998-2003

1 Greet customers as they enter and assist the needs of the members and guest using the facilities.

2 Responsible for receiving inbound calls, taking messages, filing paperwork and answering multi-line phones

3 Provided telephone and email support

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