Customer Service Representative

Kwadwo Frimpong-Badu

***********@*****.***

****-* ******* ***** ***** • High Point NC 27262 • 405-***-****

EDUCATION

University of Central Oklahoma, Edmond, OK

Bachelor of Business Administration- Finance June 2012

PROFILE

Extensive knowledge of financial markets with solid understanding of underlying market fundamentals indicators and estimating and preparing annual sales trends reports

• Deep data analytical and communication skills, with a demonstrated ability to build and maintain strong client relationships, conflict resolutions and negotiation skills with clients.

• Knowledge and comprehension of complex financial instruments including derivative contracts.

• Proficient with all aspects of Microsoft Windows; Excel,Access,Powerpoint, Relational databases, Html, Linux, moody’s analytics

• Ability to work under pressure on own initiative, ad-hoc projects and requests.

• Demonstrates ability to work with cross functional teams to build and execute strategies and deliver results

• Experiences in SAP, Six Sigma and Lean.

• Strong forecasting, organizational and telephonic skills.

PROFESSIONAL EXPERIENCE

Rockway Global Alliance, High point, NC. Purchasing Analyst -September 2010- June 2012.

• Budget, Purchase and deliver heavy duty equipments to clients for construction in west Africa

• Process, load and Ship vehicles for company use in West Africa

• Specialized in Imports and Exports for emerging markets and compliance.

• Prepared temporary and final appropriation budgets and maintain listing of accounts receivable and payable

• Prepared written reports highlighting findings and recommendations on Company performance

• Received budgetary estimates for purchases requested by unit heads, and consult with clients as to what purchases should be approved or reduced based on past performance

• Inspected and organize metal frames, steel angles, tubes, and pipes worth three hundred thousand dollars quarterly for shipment.

Solstas Lab Partners, High Point, NC. Microbiology Customer Service Representative. August 2011 – January 2012.

• Acts as a resource, troubleshoots, and investigates customer problems until resolved.

• Use standard microbiological techniques to maintain, enumerate and isolate cultures of microorganisms.

• Review and reconciled business accounts with wrong, outdated information for efficient test orders

• Collect and analyze data, summarize findings in oral or written reports.

• Processed Customer telephone inquiries in a professional manner and timely manner.

• Performed Quality Control by culturing the entire frozen organisms for efficient testing weekly.

Dawbay Global Investment Club, Greensboro, NC. Co-founder & Partner April 2007-Present

• Analyze and discuss global economic trend changes and effects on emerging and developed markets

• Spearhead the discussion and formulation of investment strategy and investment Asset class research

• Manage asset portfolio comprised of equities, fixed income and alternative investments

AFFILIATIONS AND EXTRACURRICULAR ACTIVITIES

• Treasurer, Ghana Students Union, University of Central Oklahoma Fall 2008- Spring 2009

• Co-founder and Money manager, Dawbay Investment Club

• Member, Finance club, University of Central Oklahoma Fall 2008-Spring 2009

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