Customer Service Representative
Resume:
Pearl Adams
Conyers, GA ****3
***********@*****.***
Objective
I would like to obtain a Telecommunication/Customer Service position where my interpersonal and academic skills are a match with a great company.
Currently I am attending ITT Technical Institute pursing a Bachelor’s degree in Computer Science. I have completed half of my course that consists of computer network disciplines, such as Window- Server 2008, Linux, Cisco Router-Switches and Windows-7 desktop OS. I will be completing my degree in June of 2012.
Switch Experience with AT&T/Lucent
Nortel OC48 multiplexer Training Lucent OC48,OC12,and OC3
Nortel DMS Switches
Nortel OC 48 and 5eSwitches
Net Minder System’s Network Operation
Tellabs-Titan 5500/DACS4 Digital Cross connect System
TTC Centest 650/T1,T3 Testing
Experience:
Valley National Bank, Wayne, New Jersey
Customer Service Representative
• October 2004- May 2009
• Customer service rep, handling incoming and out coming calls
Lucent Technology, Wayne, New Jersey
Translation Technician
June 2001-October 2002
Generated daily, weekly and monthly network reports and logs
Routed/LCR for Network Operations
Tested and turned up on all networks switches
Logged on to different switches on Nortel/DMS
Provisioned map on Xpercom
Provisioned and testing on Titan 5500/6500
AT&T Corporation
April 2000-June 2001 Network Analyst Dayton, NJ
Tested and troubleshot high speed data voice lines
Logged into different Mux’s to manipulate formatting and coding and to perform maintenance tasks in these machines
IDT Telecommunication
March 1998-April 2000 Customer service Supervisor Piscataway, NJ
Supervised and managed (10) CSR reps
Opened and resolved trouble tickets on Remedy Data Base.
Performed board and system level troubleshooting for voice and data telecom networks
Education
ITT Technical Institute Bachelor Degree
June 2012 Computer Networking Atlanta, GA
GPA 3.83-4.0
Other Experience
Knowledge of T1 and E1 in mutli-node TDM test environment.
Working knowledge of basic handshaking functions to support DCE/DTE operation in a data and voice environment
Knowledge of Novell Networking,NT Networking(Server and Workingstation,TCP/IP
Working Knowledge of lucent OC48,OC12,OC3,DACS4 and TITAN 6500
Testing and Troubleshooting high speed Telephony DSI1,DS3,EC1 on electrical spectrum and OC1 TO OC48 and fiber Optical Spectrum
Frame Relay,ATM,Cisco Routers and Sonet SDH
Word Perfect, Window 98-2000
PowerPoint, Excel Window
Working Knowledge of Windows 7,Cisco routers and Windows Server 2K8
Working Knowledge of Linux
References Available Upon Request
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