QA / Test Manager

Ketan J. Master

* ********** ******,*******, ** *8053 Cell: (732) ***-****************@*******.***

QUALITY / TEST ENGINEERING

Resourceful result-focused professional with proficiency in technical disciplines and quality strategies to successfully integrate business needs and technology, with experience in both domestic and offshore environments.

· Expertise in initiating projects and programs that boost efficiency / productivity, streamlining procedures, establishing standards & policies that promote a team-based work atmosphere and a positive effect on the corporate bottom line.

· High level of collaboration and influencing skills, managing staff & cross-functional / cross-cultural teams, multi-tasking & delivering critical projects on time, within budget and with quality.

· Working / Management style: “hands-on” decisive yet flexible.

PROFESSIONAL SKILLS

Quality Systems & Agile Management – SDLC, STLC, Project Management (Domestic/off-shore) – Test Environment Design, Strategy & Budgeting including Risk analysis – Test Tool selection · Requirement Analysis, Change Management – KPI / Metrics analysis · Performance and Compatibility programs – Business Analysis & Technology Transfers – System integration, Verification, Validations & Certifications – Interoperability / End-to-End / Acceptance / Compliance / Upgrade Testing – Training, Coaching and Mentoring – Global Customer Interactions

PROFESSIONAL EXPERIENCE

SYCAMORE NETWORKS / EASTERN RESEARCH INC. 2005 – 2009

Solution provider with portfolio of intelligent networking products includes edge-to-core optical switches, multiservice cross-connects, multiservice access platforms, access gateways, and element/network management and design software.

Manager / Principal Engineer /Sr. Engineer-SQA

Managed and performed system verification, compliance & end-to-end testing, interoperability between legacy and packet, of Multi-service Cross-connects & Mobile Access Gateways including Legacy TDM. Voice and packet CPX (Layer 2). Directed the Test team (8), scope & schedule test effort / resources and prepared test strategy (manual/automated testing QTP), ensured test coverage, seamless software upgrades and interoperability, approved test plans/cases (using Documentum / Agile) and prepared weekly progress reports for In-house and OEM products. Managed cross-cultural team, building relationships and tracking projects across off-shore locations.

· Enhanced product test coverage and quality by tracking test progress, analyzing metrics/ trends using Mercury Quality Center 9.0, establishing new work policies, auditing and improving in-house and OEM (India) test processes resulting in reduced test duration by as much as 30 %.

· Managed migration/upgrade from Mercury Test Director 8.0 to HP Quality Center 9.0 with zero downtime.

· Managed all aspects of a department, leading multiple (direct & dotted) teams including hiring and firing, scheduling work and activities (using MS Project & Cross point), budgeting, training, establishing policies and performance evaluation.

QA ASSOCIATES. 2005 – 2005

Provides QA and testing &consulting services including process improvement, test automation, and compatibility programs; and functional, regression, and performance testing services to government & finance industries in USA.

Senior Consultant – Comcast Cable

Managed all aspects of a Test cycle including test documentation, installation and commissioning of systems, scheduling work and activities, training, performance testing.

· Performed and managed system verification and testing of NetNumber / Nominum ENUM Solutions and VOIP Architecture, including Vendor certification. Project completed in 4 months against an estimate of 5 months.

· As a Technical Lead

o Managed the Test team and prepared test strategy, plans/cases and weekly progress / status reports.

o Executed Performance testing and benchmarking using Queryperf tools and Call flows using SIPp.

UTSTARCOM INC. 2001 – 2005

IP based broadband solution provider with over 4000 employees worldwide and $1 Billion in revenue

Distinguished Test Engineer / Sr. Test Engineer

Performed and managed system verification and testing (regression, stress, performance, compliance, load, stability) of Broadband Access products for V5, VoIP, TCP/IP, SDH, ADSL, E1/T1 solutions on AN2000, mSwitch (VoIP), iAN8000 and CPEs.

Prepared detailed test plans/cases and specify testing equipment, tools for manual and automated testing, ensuring test coverage and designed product and or services meets marketing and business requirements.

· Boosted software quality by restructuring the test coverage/scope, establishing & tracking QA metrics and defining new standard operating procedures for the tests performed over different phases of the development cycle.

· Built a team-based work atmosphere through periodic peer learning lessons, assignments of increased responsibility, and team participation in organizational goals and commitments.

Ketan J Master Page 2

· As a Team Lead for 4~8 System Testers

o Managed the Test team and the test automation for end-to-end system integration test, scalability test & interoperability between various platforms in legacy and packet world.

o Prepared detailed test plans/cases and specify testing equipment, tools for manual and automated testing, ensuring test coverage and designed product and or services meets marketing and business requirements.

ZENFINITY INC. 2000 – 2001

Intelligent Light and Networking solution provider

Lab Manager

Define the various systems and the standard requirements and manage laboratory facilities & processes.

· Designed & managed the state-of-the art simulation center, Zen-LAB from ground up.

· Conceived the design for the Campus network for Telephony, Cable access & including copper/fiber structured cabling.

TATA TELECOM LTD. INDIA (TATA & LUCENT COMPANY) 1993 -2000

Telecom equipment manufacturer in collaboration with Lucent / AT&T

Manager- Technical / Asst Manager / Sr. Engineer

Manage the technical evaluation, compliance testing and environmental stress screening of the JRC Digital Microwave P2P & AT&T MAR-30 Point to multi-point Access Radio Equipment, Optimux PDH and SDH Multiplexers, SDH Radio backbone for wireless operators; including extensive interaction with the Government Telecom bodies, Department of Telecommunication (DOT) for various statutory approvals required for the manufacturing and test infrastructure. As a Single Point of Contact (SPOC), managed the technology transfer activity from Off-shore locations Lucent / JRC / OKI, including the technical study of circuit packs, setting up the manufacturing/test process, arranging training/certification for engineers and obtaining necessary statutory approvals

· Improved productivity by 60% by reducing manufacturing test times on circuit packs. Reviewed existing setups and identified automation needs and changes that would boost efficiency, capabilities & capacities.

· Enhanced customer satisfaction by analyzing defect trends using methods based on six-sigma, establishing and initiating a new cross-training program for employees. Item repair turns around times were reduced from 2 weeks to 3 days.

· Improved overall quality through development of a comprehensive training program on troubleshooting and debugging techniques. Delivered lecture, small group, and one-on-one instruction on this important information.

· Managed implementation of ISO 9000 procedures for a manufacturing environment. Wrote detailed test plans and provided ongoing instruction for both engineers and technicians in use of this new system.

· As a Single Point of Contact (SPOC), managed the technology transfer activity from Lucent Technologies, including the technical study of Definity circuit packs, setting up the manufacturing/test process, arranging training/certification for engineers and obtaining necessary statutory approvals.

· Managed all aspects of a department, leading multiple (direct & dotted) teams (40 engineers) including hiring and firing, budgeting, training, establishing policies and procedures, performance evaluation of employees

TECHNICAL SKILLS

Telecom Technologies TDM/TDMA, FDMA, CDMA, ISDN, FSK, FM, QPSK, QAM, PDH, SDH, SONET,

Packet Technologies TCP/IP, ADSL, ATM, Frame Relay, MLPPP, RIP, VoIP, MGCP, SIP, ENUM, PWE3

NMS/EMS / Database Netman (Adventnet), iPAS NMS / SAM. Envision+. Web Services/EMS,

Telecom (Protocols) V5.1/V5.2, SS7, CAS/CCS signaling, X.25, V.35, Q.991, Q.992

Software / Hardware platforms Unix, Windows 2000/NT/XP, Vmware, Linux Centos, Sun Solaris,

QA / Process Tools Mercury Quality Center, Test Director, QTP, Bugzilla, Rational ClearDDTS, MS Project, Crosspoint, Sharepoint, Documentum, Agile,

Test Equipment RF Signal/Network Analyzer, BER / Jitter Testers, Optical testers, Call / Signal / Data Generators, N2X, Packetstorm, Smartbits, IXIA

Vendors AT&T, Lucent, Cisco, JRC, Hughes, OKI, UTstarcom, HP, Anritsu, Spirent, Agilent, Zyxel, D-link, RAD, Abacus, Fireberd, Netnumber

Test Tools Queryperf, Sipp, digg, Wireshark, Rapidfire, Simpletester, SecureScout, Nmap,

EDUCATION/PROFESSIONAL TRAINING

B.E. (BSEE), Electronics, Sardar Patel University

Leadership Program “Leading for Results” , Burlington County College

Additional coursework in iAN8000 and AN2000 Access Networks, mSwitch, VoIP / Telephony Convergence, ATM fundamentals, Definity PBXs/Switching systems, 2 GHz Digital Microwave Equipment, Optimux, Multi Access Radio, L2 (VLAN/Spanning Tree) application testing. Trained on ISO-9000 and Internal Auditing, Quality Systems in Manufacturing/Testing, and ESD.

Working towards CCNA (Voice) certification using Home Lab.

VISA STATUS

Permanent Resident / Green Card Holder

ABLE TO TRAVEL AND/OR RELOCATE

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