Customer Service Sales

PERSONAL –

Over ** years warehouse experience with an emphasis on inventory control, shipping & receiving, import, export, and customer service. Nine years spent in supervisory positions hiring, training, and evaluating associates on performance standards. I am well versed in OSHA, DOT, HACCP, and AIB regulations. I am seeking a full time position that will allow me to continue my education on a part time (online) basis.

EDUCATION –

2010 - 2011 Mesa Community College (Boswell Campus) (3.00 GPA)

2006 - 2007 Glendale Community College (3.58 GPA)

1994 Basic Training NTTC Great Lakes (2nd in Div)

EMPLOYMENT –

Updike Distribution Logistics Warehouse Supervisor May 2012 – Present

Managing six accounts for three different customers in four states and Mexico.

Supervise 20 warehouse associates in four different warehouses around the Phoenix area.

Ensure all outbound loads are correctly loaded to customer specifications and all documentation is accurate.

Reconcile all inbound and export freight documentation for accuracy and opportunity.

LMS Intellibound, Inc.- Site Supervisor April 2011 – Mar 2012

Supervised 50+ associates in all aspects of unloading food products for Shamrock Foods AZ.

Travel all over the country, hiring and training new employees to take over newly acquired sites.

Handle all close out procedures including managing all revenues collected at the site for deposit.

Document all instances of damages incurred for proper billing and prepare them for salvage sales.

Southwest Traders, Inc. - Warehouse Supervisor July 2007 – May 2010

Supervised 30 warehouse associates in all areas including hiring, training, and evaluating.

Coordinated start of shift activities for 20 drivers on the transportation side of the house.

Interim Warehouse Manager for 6 months scoring a Superior rating on an AIB inspection.

Safety committee coordinator. HACCP point of contact for Tolleson first responders.

U.S Foodservice - Transportation Dispatcher Feb 2006 – Aug 2006

Maintained weekly schedules for over 90 drivers including vacation / sick call coverage.

Coordinated all tractor / trailer maintenance inspections and repairs.

Managed all customer and driver complaints for immediate resolution.

Shamrock Foods Co. - Inventory Control Supervisor Sept 1998 – Nov 2005

Supervised 25 hourly associates in the areas of will-call, returns, recoup, & inventory control.

Provided customer service for all will-call customers and sales representatives.

Hired and trained all new associates to ensure proper safety, equipment, and food handling regulations are met.

Worked closely with the Purchasing Dept. to ensure all import freight was handled according to local and federal regulations.

Safety, training, and moral coordinator.

United States Navy - Aviation Storekeeper 2nd Class Jan 1994 – May 1998

Safeway Inc. Bakery Division - Shipping Foreman May 1988 – Jan 1994

Received, inspected, and stocked all incoming ingredients.

Oversaw the safe loading of finished bread products being distributed throughout the state.

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