Project Manager Customer Service
Resume:
ANGEL CASTRO
Fort Lauderdale, FL 33312
*************@*****.***
Objective
To secure a position with a well established organization with a stable environment that will lead to a lasting relationship in the field of In-flight Training and customer service.
Experience
Extensive experience researching, developing, coordinating and providing In-flight training as well as providing excellent customer service.
Aircraft qualifications include the A300, A319, A320, B727, B737, B747, B757, B767, B777, DC10, and MD80 Series.
Dynamic Airways, Greensboro,N.C
Manager of In-flight Training / ATS ( July 2011 – Present)
As manager of In-flight Training my primary responsibilities included providing constant and reliable guidance and direction to flight attendants. Manage the day to day operations within the In-flight Training department. Monitor department policies and procedures and recommend and/or implement modifications where necessary to enhance efficiency and productivity. Also researching, developing and modifying In-flight training programs as PowerPoint presentations and home study guides for flight attendants as well as pilots.
As ATS/Check Flight Attendant, my duties include working closely with Check Flight Attendants to assist new hire Flight Attendants with on the job training. Continually updated Dynamic Airways policies and procedures, FAM Bulletins and Revisions. Followed all procedures in regards to competency checks/OE communicating this information to Dynamic Airways in a timely manner. Made recommendations to In-Flight Management in the event that a F/A needed additional time with a mentor.
Pan Am International Flight Academy, Miami, FL
In-flight Project Manager (December, 2007 – June, 2011)
As In-flight Project Manager, my primary responsibilities included researching, developing and modifying In-flight training programs as PowerPoint presentations and home study guides for training. Instruct aircraft ground and familiarization, BLS (Basic Life Support), onboard safety and security, emergency equipment and procedures, CRM, FARS, service, and Hazmat. Developed and successfully obtained TSA approval for crewmember security training program which includes weapons recognition and self defense techniques.
Falcon Air Express, Miami, FL
Manager of ONBOARD SERVICES
In-flight Training Coordinator (May 2004 – December 2007)
As manager of ONBOARD SERVICES my primary responsibilities included providing constant and reliable guidance and direction to flight attendants. Manage the day to day operations of the ONBOARD SERVICES department. Monitor department policies and procedures and recommend and/or implement modifications where necessary to enhance efficiency and productivity.
As In-flight Training Coordinator, primary responsibilities included researching, developing and modifying In-flight training programs as PowerPoint presentations and home study guides for pilots and flight attendants. Instruct aircraft familiarization (B727, B737 and MD80 Series), BLS (Basic Life Support), onboard safety and security, emergency procedures, CRM, FARS, service, and Hazmat. Recently developed and successfully obtained TSA approval for crewmember security training program which included weapons recognition and self defense techniques.
United Airlines, Chicago, IL
Flight Attendant (March 1998 – March 2004)
Provided safety, service and comfort to customers. Purser responsibilities included monitoring and critically reviewing crew performance as well as managing In-flight revenue.
Pan American Airways, Miami, FL
In-flight Instructor (March 1996 – March 1998)
Instructed cabin service, safety, exit door & slide raft deployment, relocation and evacuation procedures for the A300. Assisted in development of the recurrent training program.
Pipeline, Cincinnati, OH
Food and Beverage Manager (January 1992 – March 1996)
Managed food and beverage for restaurant/bar.
Pan American World Airways, Miami, FL
In-flight Attendant (March 1988 – December 1991)
Provided safety and service to customers.
Eastern Express, Isla Verde, PR
Scheduling Manager (August 1986 – February 1988)
Scheduled flight connectivity for commuter routes throughout the Caribbean.
Specialized Training
CAMI (FAA cabin safety workshop), Advanced Crewmember Self Defense techniques (TSA) and Medical training BLS (Basic Life Support) at Miami Dade College Medical Campus.
Skills
Current with Microsoft applications
Fluent in English and Spanish
Recipient of numerous commendation letters from management and trainees.
Excellent references available upon request.
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