Customer Service Sales

DEBRA D. NEAL **** Lagrama Dr., Rancho Cordova, Ca. 95670 • Tel: 916-***-**** •Cell: 916-***-**** • ****************@*****.***

OBJECTIVE

Seeking a customer service position that will utilize my diverse experience to positively impact company profitability

WORK HISTORY

Child Care Debbie Day Care Rancho Cordova CA. Apr 2008 to Present

Provided daily care and attention for children ages 2 to 10 years. Provided safe transportation for school-age children to and from local elementary school. · Ensured fun and safe play environment for three children ages 18 months to 5 years · Prepared snacks and lunches and cleaned up afterwards · Excelled in gaining clients through building rapport and earning trust

Personal Banker Wells Fargo Bank Sacramento CA. Apr 2005 to Apr 2008

Customer service oriented and sales driven. Sold multiple product such as; check cards, credit cards, lines of credit, bonds, and CDs. Skills held for this position include good verbal and written communication, ability to adapt to change quickly, able to work amongst team environment. Achievements:· Number one in profit, for sales, for the year 2006. · Excellent Call Quality · Maintained in the top 3% of the company.

Bartender Don Juan Club Rancho Cordova CA. Sep 2001 to Apr 2005

Customer service based position requiring in depth knowledge in many types of liquors, beer, and wines. Position required an outgoing personality, problem solving abilities, and the ability to work well under pressure. Other tasks include: · Collect tabs, credit receipts or cash in appropriate amounts and accountable for cash and inventory for the period worked. · Responsible for the proper operation of the bar, receipts, and inventory accountability.

Banker II Providian Financial Sacramento CA. Oct 1998 to Jul 2001

Sales and Customer Service based position in which required 8 hours per day of outbound calls to new and existing clients. Provided several different credit solutions to the clients including; Balance transfers, credit line increases, and credit protection. This position required the ability to adhere to a script ensuring proper sales compliance, learning new offers and immediately implement new offers, and maintaining excellent customer service. Achievements: · Maintained in the top 2% of the company in sales · Achieved over $1 million in sales during first month· Maintained excellent call quality during entire time with company· Leader in customer retention

EDUCATION

Online Correspondence GED Rancho Cordova CA. Sep 2003 to Sep 2003

REFERENCES

Upon request