Customer Service Administrative Assistant

*** ******* **. 972-***-**** Mobile / 512-***-**** Home

Georgetown, Texas 78628 ************@*******.***

Executive Administrative Professional

Fitness Budget Coordinator - Data Analyst - Systems Trainer – Customer Service

Highly motivated professional with solid experience in driving business development, sales and client retention initiatives that obtain optimum market share, ensure profitability and overcome competition. Possess strong record of establishing respectful, client-loyal relationship through a seek first to understand approach, accessible service orientation and honest representation. Independent, innovative thinker possessing entrepreneurial spirit and the ability to meet strategic and long-term goals of key stakeholders.

Professional Experience

FRITO – LAY, INC. (Division of PepsiCo) – Plano, Texas www.pepsico.com 2004- 2011

Budget Coordinator

Oversaw customer service – related programs for world- leading manufacturer of convenience foods/ snacks. Orchestrate all aspects of event planning and promotions. Provided customer service assistance to clients and contractors. Responsible for coordinating marketing initiatives and related budgets.

Recognized for having exceptional talent in customer service and establishing high client retention training.

Collaborate with team to design and develop internet website for associates’ information.

Identified, created and marketed incentive programs for all associates.

Successfully met monthly and quarterly performance goals.

FRITO – LAY, INC. (Division of PepsiCo) – Plano, Texas www.pepsico.com 2001- 2004

Sales Accounting Administrative Assistant

Facilitated business communication flow within the team and department via telephone, email and intranet. Maintained supplies and equipment to meet team and new hire on boarding needs. Effectively and consistently organized/coordinated small and large meetings, sometimes with short notice and little direction.

Good interpersonal and communication skills, as well as managed special project.

Displays extraordinary customer service skills in person, telephone and written communications.

Team player, reliable and dependable

EDUCATION/TRAINING

Bachelors of Business Administration after 24 more credits

HRIS/SOFTWARE

Database Software (SAP, Oracle, etc.), Word Processing Software (Word, PAD, Advanced Microsoft Word, etc.), Spreadsheet Software (Excel, advanced, etc.), Email Software (Outlook, Lotus Notes, etc.), Presentation Software, (Power Point, Flash, etc.)

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