Administrative Assistant Customer Service
Resume:
ANTHONY N. O’BRYANT *********@*****.***
________________________________________
OBJECTIVE: A position where my extensive customer service and administrative skills will contribute to the productivity of a company.
SKILLS PROFILE:
• Over 10 years experience with knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Proficient in Microsoft Office Suites
• Knowledge of Quick books Pro
• Flexible and willing to learn new skills through on the job training. Willing to take on added responsibilities.
WORK EXPERIENCE:
Intake Specialist
• Answered applicant’s questions about benefits and procedures.
• Interviewed benefits recipients at specified intervals to certify their eligibility for continuing benefits.
• Interpreted and explained information such as eligibility requirements and application details
• Initiated procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
• Compiled, recorded, and evaluated personal and financial data in order to verify completeness and accuracy, and to determine eligibility status.
• Interviewed and investigated applicants for public assistance to gather information pertinent to their applications.
• Checked with employers or other references to verify answers and obtain further information.
• Kept records of assigned cases, and prepared required reports.
Administrative Assistant
• Answered phone calls and direct calls to appropriate parties or take messages.
• Greeted visitors and determine whether they should be given access to specific individuals.
• Performed general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
• Explained Union benefits to prospective members
• Filed and retrieved corporate documents, records, and reports.
• Opened, sorted, and distributed incoming correspondence, including faxes and email.
Assistant Manager
• Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
• Inventoried stock and reordered when inventory dropped to a specified level.
• Examined merchandise to ensure that it was correctly priced and displayed
EMPLOYMENT HISTORY
C.E.D.A. Cicero, IL INTAKE SPECIALIST 07/09 – present
Service Employees International Union Chicago, IL ADMINISTRATIVE ASSISTANT 08/04 – 01/07
33 Temporary Service Chicago, I GENERAL OFFICE CLERK 07/03 – 08/04
Denys O’Connor ET CIE Chicago, IL ASSISTANT MANAGER 08/02 – 06/03
EDUCATION
Harold Washington college Chicago, IL 2002 – 2003
Continued studies towards Associates Degree in Education as well as some administrative courses.
Truman college Chicago, IL 1998 - 2001
Studied general courses towards Associates Degree in education.
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