FRANK J. HALVEY
***** ***** **** ****** *****:*******@***.***
Orlando FL 32832 Phone: 407-***-**** begin_of_the_skype_highlighting 407-***-**** end_of_the_skype_highlighting
SUMMARY
Broad experience in process reengineering and information technology. Exposure to conversion implementation upgrade and migration efforts. Excellent analytical technical functional experience in custom and package software implementation.
SKILLS SUMMARY
Software Tools : SQL Developer SQL*Plus SQL*Loader Oracle Reports Oracle Forms
Discoverer 2000 Business Objects Checkfree Project Workbench Microsoft Projects Microsoft Office Microsoft Access
Database : Oracle 7 11 Microsoft Access
Applications : Release 10.7 - 12
Languages : PL/SQL SQL Cobol Unix Shell scripts
Operating Systems : UNIX Windows Linux
Certifications : ITIL Certified ODM Certfied
PROFESSIONAL EXPERIENCE
OCT 00 Current : Oracle Corporation Redwood Shores CA
Role : Principal Support Engineer
Organizations : Global Customer Support/Advanced Customer Support
Project : Oracle Release 10.5- 10.7 11 11i 12 Financial/Supply Chain
Environment : Sun Sparc Solaris Linux HP-UX
• Work on site with various Oracle Solution Support Center Customers resolving issues related to the Oracle Financial Application modules including AR AP GL and FA.
• Resolved many issues related to the CRM and Financial modules for a very large Oracle customer running the full Oracle Suite of Applications during their 11.5.10.2 upgrade project.
• Resolved Application performance related issues related to Financial and Supply Chain modules. Analyze trace SQLTXPLAIN init.ora parameters and customizations to determine the root cause of performance issues experienced with batch programs forms or reports.
• Provide proactive advice and create documentation for Oracle Solution Support Center Customers in the role of problem avoidance.
• Serve in a technical role for prevention detection identification and resolution of Oracle product-related issues at the customer site.
• Subject Matter Expert for the Oracle Receivables (AR) product. Experienced in resolving issues for invoicing receipts trading community architecture tax collections and data related issues. (i.e. Autoinvoice Lockbox Process etc).
• Engage with customers on a daily basis helping them to resolve issues related to their use of the Oracle Financial Suite of Applications. Conducted Oracle Web Conference sessions with customers to verify setup reproduce issues in the process of root cause analysis.
• Effectively and accurately communicate complex technical topics to Oracle customers and Oracle management/technical groups.
• Analyze and determine the best course of action to resolve application performance related issues.
Mar 98 Oct 00 : Kemper Insurance Long Grove IL
Role : Senior Programmer Analyst
Project : Oracle Applications Release 10.7 NCA/11.03 (Financial Applications)
Environment : Unix(IBM) Oracle RDBMS Oracle Forms Oracle Reports CheckFree
• Project Manager responsible for the migration of an Oracle Receivables module to the Enterprise Oracle Financial Package.
• Project Manager responsible for developing a reconciliation process using Checkfree to reconcile legacy systems.
• Project Manager responsible for the development of a custom invoice consolidation process.
• System Administrator for two Subsidiaries of Kemper Insurance running separate Oracle Environments.
Jun 97 - Mar 98 : Motorola Multi Media Group Lake Zurich IL
Role : Software Engineer
Project : Oracle Applications Release 10.7 (Manufacturing Financial Applications)
Environment : Unix Oracle 7.3 Forms 2.3 Reports 2.5 Developer 2000 PL/SQL
Business Objects
• Project team member responsible for the upgrade of the Oracle financial/manufacturing applications.
• Developer for the conversion of legacy Vendor information into the Oracle Accounts Payable application.
APR 91 Jun 97 : Kemper Insurance Long Grove IL
Role : Programmer Analyst
Project : Oracle Applications Release 8.6 10.5 Oracle Financial Apps/Custom Apps
Environment : Unix (HP9000) Oracle RDBMS Oracle Forms Oracle Reports
• Project team member with experience in all phases of analysis design development and implementation of the Oracle Financial applications and an Oracle custom application.
• Managed and programmed the conversion of custom reports reducing the number of reports maintained from 100 to 50.
• Analyzed business requirements established system standards and implemented appropriate system changes to accommodate Oracle Financial application changes for a custom Oracle application.
• Maintained existing systems; handled day-to-day problems ensuring the continued operation of an Oracle production system.
• Tested new or revised systems and programs against business requirements and participated in the debugging and implementation of new processes.
• Designed and developed custom reports.
• Conducted user training with new and revised systems.
EDUCATION
2003 2005 Columbia College Bachelor of Science
Columbia Missouri Business Administration
1986 1990 Community College of the Air Force Associate of Science
Maxwell AFB AL Military Intelligence
1984 1986 College of Lake County Associate of Science
Grayslake IL Business Administration