Customer Service Sales
Resume:
EDWARD REESE
Rochester, New York 14606
wnrr1z@r.postjobfree.com
EXPERIENCE:
Technical Support
July 2007 – Jan-2010 Sutherland Global, Rochester, New York
Resolve service issues remotely via computer in home office, using telephony system from home office. While continuing to achieve high levels of productivity and call quality scores. Also required to recognize sales opportunities for customer to upgrade services.
Mortgage Consultant
February 2006 – Present Mount Vernon Mortgage Resource Center LLC. Rochester, New York
Specialized in mortgage, loans for residential and commercial clients. Interviewed loan applicants, analyzed credit reports. Prepare loan proposal, present to customer for approval. requested and reviewed loan documents. Worked with customer and other related businesses with the goal of closing approved loan application.
May 2003 –February 2006 JPMorganChase Rochester, New York
Assist clients in preparing for closing transactions on Home Equity Line of Credit applications. Ensure all questions are answered and all required closing documents are received, complete and accessible by appropriate Chase Departments.
Maintain contact with various CHF Departments to ensure closing
Serve as liaison between clients and external vendors and internal CHF departments.
Wire Specialist
June 2001 – February 2006 JPMorganChase Rochester, New York
Answer customer inquiries pertaining to incoming and out going wire transfers. Validating all requests for wire transfers, inputting wire transfers to the funds transfer system according to GAD and compliance guidelines. Collect on past due accounts that are more than 15 days delinquent.
Owner / Barber
February 1994 -August 1999 HeadGames Barbershop Rochester, New York
Provided barbering services to diverse clientele, customer service, sales, promotions, bookkeeping, manage staff of up to six people.
Research Clerk
June 1990 - September 1994 First Federal Savings & Loan Rochester, New York
Researched account inquiries, made adjustments when necessary, customer service via computer and telephone.
EDUCATION
2001 Dutchess College Poughkeepsie, New
Web Development Certificate Program (Completed)
Visual Basic 6.0
Computer Systems and Applications
Conducting Business on the internet
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