Administrative Assistant Manager

Synethia P. Price **** Pioneer Way Round Rock, TX 78664 pricetheone @ yahoo . com 512-***-****

I am a customer escalations expert specializing in high level isolated resolutions and field support coordinator with over ten years of experience in customer oriented industries with top professionals in technology, medicine, and consumer goods.

OBJECTIVE

In today’s highly competitive and fast paced market, organizations need dependable and self-motivated team members to meet ever-changing business goals. Currently, I am seeking a position where I can continue to uphold my strong problem resolution and results driven standards. As a member of your team, I am certain I can deliver a level of performance that surpasses your expectations as well as make a significant contribution to your continued success. SUMMARY

I offer a stellar attendance record, a professional skill set consisting of communications proficiency with a wide variety of office tools and software. I work well in teams and pay keen attention to detail while providing a superior understanding of customer/client relations. I have experience in but not limited to the following industries: Information Technology, Health Care Systems and Optometry. PROFESSIONAL EXPERIENCE and ACHIEVEMENTS

Lifetime Vision Source

Front Office Check In

Round Rock, TX June 12-August 12

Check in all patients, Verified all insurance a week out before patients arrival

Schedule new and exiting patients updated all information in CPM

Call and Confirmed all appointments, Pull all charts for next day

Assist in Pretesting patients before seeing the doctor

Assist in frame styling and contact lens training

Assist in checking out patients, collecting all balancing

Repairing and dispensing frame and contacts

Sears Holdings Corporation June 09 -June 12

Senior Consumer Escalations Specialist

Round Rock, TX

Provide root cause analysis and resolutions for service or end user related issues.

Maintain clearly documented action plans and records of communication.

Develop business cases for continued internal support teams.

Coordinate global field support assignments.

Assists with the facilitating, training, and mentoring for new employees.

Upholds Federal and company mandates for customer qualifying and security.

IBM Nov 07 – March 09

Global Administrative Assistant

(Contract employee)

Managed and maintained all scheduling for 16 clients.

Arranged all domestic and global travel for high ranking company officials.

Developed supporting documentation for Board Meetings.

Organized International virtual meetings and logistics for company Vice Presidents.

Created Spreadsheets to support with training efforts.

Round Rock Eye Care

Jul 05 – Sept 07 Assistant Office Manager

Reconciled all daily documents and generated daily reports.

Performed inventory control and purchasing functions.

Assisted all Customer scheduling.

Assisted in filling prescriptions for patients.

Assisted with Patients preps including, refractions, visual acuity.

Coordinated all patient payment activities.

Verified and File all EOB EDUCATION / CERTIFICATION / SKILLS

Microsoft Word, Excel, Maxim Eye, MediSoft, Customer Relationship Management Software, Peach tree, Moms, Quick Books, Lotus 7/8, Chiro 12 version, Power Point, CCMS, CSI, Crystal Management

Everest College – Austin, Texas

Administrative & Business Certificate of Completion

American Career Academy

Southfield Michigan:

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