Customer Service Engineer

MATTHEW A. TAYLOR

**** ******** *** • Orange, California 92865

Email: *********@*********.***

Telephone: 714-***-****

OBJECTIVE

To obtain a position in any of the fields of my expertise that will provide an opportunity for growth and achievement.

WORK EXPERIENCE

April 2003-March 2009 IES Residential (dba Cross State Electric) Corona, CA

Estimator

Started as apprentice Estimator and became full Estimator after one year. Established

relationships with Residential Builder Purchasing Agents at trade shows and by builder’s

sending in plans. Reviewed plans and produced bids by combining in-house software,

with Con-Est software. Established long term contracts with major Residential Builders after

competing through bidding process. Clients included: K&B Homes, DR Horton Homes,

Crestwood Communities, Shea Homes and many others.

March 1998-March 2002 PLH Products City of Industry, CA

Customer Service /Quality Control - Manager

Solely responsible for organizing Customer Service and Quality Control departments for a rapidly growing company. Duties included research and development for multiple products, loss prevention, package design, and shipping procedures. Wrote technical manuals for all company products. Modified and implemented new customer/sales tracking system using Goldmine software. Strong computer skills include Windows 95/98, SBT accounting software, and Microsoft Office 97 and 2000.

May 1993-February 1999 Orange County Fire Authority Orange, CA

Firefighter / Engineer

Responded to emergency calls for fires, floods, medical aide and hazardous materials. Promoted within 2 years to Fire Apparatus Engineer after demonstrating excellent leadership abilities, a positive attitude and strong people skills. Instructed community classes on fire safety, fire prevention and CPR techniques. Prepared reports and correspondence using Windows 95 and Microsoft Office 97.

June 1986-February 1998 Cross State Electric Corona, CA

Electrical Forman

Promoted from apprentice to foreman within 1 year. Handled all supervisor responsibilities for new and remodel residential construction crew. Prepared job estimates, handled all customer relations, ordered all materials, and completed all jobs on schedule with high standards of customer satisfaction while meeting all city code requirements. Utilized computer skills with Windows 95 and Microsoft Office.

COMPUTER SKILLS:

Windows 7, Windows XP, Microsoft 97/2000, MS Outlook, Netscape, IE, Goldmine, and Con-Est Estimating Software.

EDUCATION:

Fullerton Jr. College General Education Fullerton, CA

OC Fire Authority Specialized Education Orange, CA

REFERENCES

Available upon Request

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