senior fraud analyst

Lynette Hernandez

**** ****** **. *********, ** *3535 . 818-***-**** .

************@*****.***

* ****** *******

A skilled Customer Service Professional with a record of success at

providing a high level of customer satisfaction, with the ability to

accurately assess and meet customer needs. Consistently producing

measurable results that meet and exceed company goals. Skills include:

. Bilingual in Spanish . Skip tracing .

Multitasking

. Type 35 WPM/ 10 Key By Touch . Strong Organizational skills

. Attention To Detail

2 Professional Experience

1 Bank Of America-Pasadena, CA

10/2008-1/2011

2 Senior Fraud Analyst

Strong analytical and organizational skills pertaining to high risk

accounts.

Excellent ability to work independently and effectively handle multiple

responsibilities in a support/production environment .

Worked with state-of-art fraud detection tools and processes to identify

and mitigate monetary, regulatory and compliance -related risk.

Competently assist customers with; claims for unauthori

Contact this candidate