Project Manager Software

Michael Cade Riley **** Faringdon Drive ~ Plano, TX 75075 972-***-**** ************@*****.*** -

Objective: Continue to develop my skills for a company that provides advancement opportunities. Also, to acquire additional skills that will lead to increased responsibility for the benefit of the organization.

Technical Skills

McAfee software, Microsoft Certified Professional, Symantec Enterprise Edition Anti Virus Server, Norton Ghost Corporate Edition Server for image creation, restoration, and deployment, Microsoft Windows and Office Security updating via Shavlik Server, Internet and Intranet design and upkeep, HTML, CDML, Filemaker, TCP/IP, DHCP, trained by Apple to troubleshoot OS and hardware, Apple Macintosh image creation and deployment

Additional Software Applications

Microsoft Office 97 - 2007, Adobe Studio MX 2004 Pro, Filemaker Pro, Photoshop CS4

Operating Systems

Microsoft Windows 2000 - 7, 2000 Advanced and 2003 Servers

Apple System 7 - 10 and OS 9 and X Servers

Education

Collin County Community College 1994-1996

Worked towards Double Major in Business Administration and Computer Graphics

Employment History

CYBERFLOWS ~ Plano, TX 2007 – present

Owner

• Network Installations

• Security for desktop and networks

• Computer repairs and upgrades

• Software installation, upgrades, and troubleshooting

• Operating System installs, upgrades, and troubleshooting

• Technical support contracts

• Web design

• Domain name registration

UT SOUTHWESTERN MEDICAL CENTER – Department of Internal Medicine ~ Dallas, TX 2001 – 2007

Software Systems Specialist III

• Manage ordering and inventory of computers, components, and software

• Planning and development for direction the department will take concerning computers, web, and training

• Develop and maintain Internet/Intranet technologies and database solutions

• Maintain client/server systems in cross-platform environment

• Research of new computers and other cutting edge technologies to streamline processes and procedures

• Develop processes and procedures

• Creation of inventory database and naming convention of computer inventory

• Setup and support all meetings and events including video and voice over IP teleconferencing

• Monitor and take care of daily Help Desk tickets

SUMMIT PHYSICAL THERAPY ~ Dallas, TX part time 1993 – 2007

Web Developer and Technical Consultant

• Consultation and creative guidance concerning the creation of customer software solutions. Helped them move from using medical transcription for patient’s notes to voice recognition program

• Peer-to-peer networks to facilitate communications internally and externally

• Processes for storing and cataloging patient notes and all other documentation

• Designed a relational database for storage of patient records

• Designed time-card database to track employee hours worked

• Created http://www.summitphysicaltherapy.com/ to give the company an internet presence

• Custom graphic design

• Researched, ordered, configured digital Golf video capture and editing

CIBER (continued work for BANK ONE) ~ Dallas, TX 1999 – 2000

Tier Two Manager

• Manager for Bank One’s Commercial Banking division for internet based services

• Management duties included Interviews and hiring for project teams, and the delegation of daily responsibilities for staff

• Managed staff of 25 that handled customer issues and provided resolution oversight

• Liaison between customers, bank employees, project managers, and programmers

• Administrative duties included coordinating employee vacation, sick, and lunch times

• Trained all 25 staff members to support seventeen different products/service offerings

BANK ONE - Commercial Technical and Transitional Support ~ Dallas, TX 1998 – 1999

Tech Support Specialist

• Converted customers to Y2K compliant software

• Onsite with customer preformed installations of networking software

• Verified customer data across multiple mainframes for accuracy

• Preformed as a Project Manager for Interact software for the entire state of Oklahoma

• Project Manager for The One Net Connection the online internet banking software

(Prior – 1998) Employment includes Stream International as Technical Service for Software and Daisytek International as Inside Sales Representative. Details provided upon request.

References can be provided upon request.

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