Customer Service Manager

Sharmien Scott

P.O. Box 4-313-***-****

Farmington Hills, MI 48332 **************@*****.***

OBJECTIVE:

Contributing acquired skills to an Administrative, Assistant, and/or Clerical position with growth in the organization.

SUMMARY OF QUALIFICATIONS

Administrative professional with high quality skills and experience in the strategic areas of Computer Operations , Customer Service, and Administrative Operations

Supervisory skills having dealt with a diverse assortment of professionals

Secretarial & Administrative experience

Outstanding communication and organizational skills

Experience in hiring and terminating, training , scheduling , motivating and supervising staff

Strong background in Customer Service

Planning and scheduling events and operations

Maintained files and prepared record for offsite storage

Responsible for Human Resource forms used in archiving

Self-motivated adapt easily to new concepts and responsibility

Ability to achieve immediate and long-term goals and meet operational deadlines

RELEVANT SKILLS & EXPERIENCE

Beyond general Office Skills

Microsoft Excel, Power Point, and Word

Strong organizational skill and multitasking

Extremely hardworking and dedicated

The ability to see a job through

Manage day-to day operations

Monitored product availability and inventory

Answering multi-lines phones

Greeting visitors

Perform light typing

GENERAL MANAGEMENT

Communicated effectively with company departments and outside contact issues

Certified staff in department positioning

Developed in-house advertising and promotions

Created incentives for staff to improve sales

Conducted and scheduled staff meeting

Hired and evaluated staff

Maintained sales and labor percentage

Prepared profit and loss reports

Promoted new products

Resolved customer issues and concerns

EMPLOYMENT HISTORY

Payroll/Credentialing Manager Cooperative Optical Services, Inc Detroit, MI 07/2006-02/2010

General Manager Java City Detroit, MI 07/2003-07/2006

General Manager Star Bucks Novi, MI 05/2001-11/2004

General Manager Jeepers! Southfield, MI 01/1996-08/2001

EDUCATION /CERTIFICATION

Currently attending-Associates in Business Management with concentration in Accounting

Oakland Community College

Contact this candidate