Ruel Resume

Ruel Stevenson, MCP, PVCTA, DCSE, CCSA

**** ******* **.,

Lithonia, GA 30038

Phone: 404-***-****

Email: ****.*********@*****.***

OBJECTIVE:

To obtain an IT Position that utilizes my experience in team management, system and network administration, and network security development so as to bring exceptional value to any business environment.

EDUCATION:

Bachelor of Science, Network

Antigua State, St. John’s, Antigua, West Indies

Cumulative GPA: 3.94/4.00

Deans List

Associate of Applied Science, Network Security and Communications Management

DeKalb Technical College, Clarkston, GA

Current Cumulative GPA: 3.8

Deans List

TRAINING:

Certificate, Microsoft Certified Professional

Microsoft Corporation,

Clarkston, GA

Training Completion to date: August 2006

Certificate, Checkpoint Certified System Administrator

Checkpoint Security,

Clarkston, GA

Training Completion to date: August 2006

Certificate, Active Directory Infrastructure Management

New Horizons Computer Learning Center,

Tucker, GA

Training Completion: May 2005

Certificate, Dell Certified Systems Expert

Dell Inc,

Duluth, GA

Training Completion: October 2006

EXPERIENCE:

September 2006 – March 2008 IT Administrator, Vigilar Inc. Atlanta, GA

- I troubleshoot and maintain the exchange 2003 server, domain controllers and Active Directory.

- Perform thorough troubleshooting and repair of software, hardware and network related issues.

- Create and maintain users’ network login and network resource access using Microsoft Active Directory.

- Perform regular scheduled network scans and updates to all computers connected to the internal domain server.

- Provide training to new employees on various IT departmental policies, procedures and resources.

- Create VMware (VMs) sessions for the various training classes.

- Provide troubleshoot support for class administrators.

- Deploy internal Desktop and Laptop images to various systems using Ghost Cast Server.

- Provide VPN access and encryption to our internal network.

May 2004 – August 2006 Computer Consultant, COSS, Atlanta, GA

- Performed upper level help desk support, assisting first and second tier personal and end users to resolve complex issues and solutions for IBM employees and consumers. Troubleshooting involved, computer systems, VPN, Wireless Systems, and Wireless Security Encryption System

- Maintained, updated, and created case notes in the Clarify system so that solutions would be available for help desk and field personal.

- Support IBM and other third party vendor’s hardware, and provide workable solutions to be used.

- Utilize working knowledge of TCP/IP, DNS, WINS and other protocols on Windows Operation Systems to determine better working solutions.

- Submit the necessary information for sending correct replacement parts to the customer or send a service professional, along with parts, to the customer’s location to replace the part.

- Provide phone support for IBM High Level customers and employees

April 1999 - March 2004 Desktop Support, Dekalb Technical College, Clarkston, GA

- Performed thorough troubleshooting and repair of software and hardware related issues.

- Utilized knowledge of TCP/IP to test network connection, trace connections and make new connections.

- Provided training and tutoring for students and other faculty members on newly implemented software and hardware

- Used extensive knowledge of Active directory to add server to network and users to a domain.

- Trained new instructors and entry level technicians on how to support workstations, software applications and perform networking setup troubleshooting at the workstation level.

- Manage system ghosting for new operating system rollouts.

- Create and maintain sub networks

- Work with Active Directory, LDAP Servers, and Microsoft Exchange to provide password recovery, add and delete users from the network.

- Provide IBM, DELL Toshiba, Apple Mac laptop configuration and rebuilding.

- Provide support for Checkpoint Administration.

- Secure network by installing and maintain Checkpoint FW, Add / remove security policies.

- Troubleshoot and provide blackberry support.

- Ensure that authentication policies comply with school procedures

- Gathering information & Analysis date passing through the firewall.

June 1996 – December 1998 Computer Technician, Golden Grove, St. John’s, Antigua, WI

- Upgraded systems, which includes hardware and software installation and configuration

- Built systems, which included integrated design and optimization for the personal user

- Performed intermediate troubleshooting and repair of problems associated with Desktop PC and Printers.

- Performed the installation, configuration, and management of LANs, VPNs and WANs in clients business locations and in own corporate office.

- Installed and upgraded computer and network components

- Managed a team of 10 technicians and 3 supervisors.

- Trained new technicians how to support workstations, software applications and perform networking setup troubleshooting at the workstation level.

COMPUTER SKILLS

Security:

Checkpoint 2000; Checkpoint NG; CISCO Pix; Linksys FW; Black Ice; Zone Alarm; MacAfee

Operating System:

MS DOS; UNIX/LINUX; MS Windows 95/98; MS Windows XP; MS Windows NT/2000; Win Server 2000 / 2003

Applications:

MS Office Suite; MS Visio/Project; MS Visual Studio; Adobe Suite; Novell; VisNetic Mail Server; Exchange 2000 - 2003

Miscellaneous:

Cisco Routers / Switches; Windows Networking; Server Installation; Data Entry; Corporate Presentations; VMWare; Active Directory; Clarify; NSS

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