Customer Service Representive

Tamela Johnson *** Thankful Cemetery Rd • Bamberg, SC • 803-***-****

**************@*****.***

Career Objective

Mature, hard-working individual with strong work ethics seeks position that will utilize my extensive work experience and skills.

Experience

AT&T Orangeburg, SC

Telephone Operator 07/08 to 09/11

• Provided wireless users with telephone numbers, addresses, and driving directions

• Suggested alternate locations and spelling under which number could be listed

• Processed all calls in less than 26.2 seconds totaling 1000 to 1200 calls daily

• Scanned directory very carefully to find listings

• Assisted in training new operators on how to lower AWT

Orangeburg Personal Care Services Orangeburg, SC

PCA II 03/07 to 11/07

Transported paraplegic patient to and from doctors' appointments

Changed bed linens, ran errands, and answered telephone

Administered specified medication

Collected samples, such as urine, blood and sputum from patients for testing

Bathed, dressed and assisted patients in walking, turned and repositioned bedfast patients to prevent bedsores

Communication Services for the Deaf Cayce, SC

Telephone Operator 10/06 to 03/07

Assisted deaf individuals to place calls using the computer and TTY/TDD machine

Maintained transparency throughout the duration of the call

Maintained a record of calls placed and toll charges

Bamberg County Disabilities and Special Needs Board Denmark, SC

Mental Retardation Specialist 05/04 to 09/06

Demonstrated activities such as bathing to train residents in daily self-care practices

Conversed with residents to reinforce positive behaviors and to promote social interaction

Observed and documented residents' behaviors on a daily basis

Accompanied residents on shopping trips and instructed residents in the purchase of personal items

Administered specified medication

Transported residents to medical appointment, shopping and community events

Education

Bamberg-Ehrhardt High School Bamberg, SC

Diploma 05/2000

References

Available upon request

Contact this candidate