Customer Service Technician
Resume:
Jeanne Miller
Cabot, AR *****
**********@****.***
Objective
To obtain an Electronics Technician position with a company that offers opportunities for advancement based on strong job performance and technical skills.
Skills
• Analyze resistors and capacitors by code
• Skilled in the use of hand tools to repair and install electronics
• Run tests using power meters, digital multi-meters and oscilloscopes
• Utilize microprocessors to input data into registers
• Read and interpret wiring diagrams, schematics and technical manuals
• Mix, modulate and amplify signal transmissions
• Assemble and disassemble electronic circuits
• Knowledgeable regarding AC/DC electronics
• Diagnose, troubleshoot and repair electronics
• Can use and work with a PLC
• Assemble and disassemble electronics and PC’s to the component level
• Configure and install hardware and software
• Assist end-users with troubleshooting software, hardware and connectivity via phone
• Microsoft Word, Excel, PowerPoint.
• Ability to multi-task in a fast-paced environment
• Good interpersonal and organizational skills, personal integrity and dedication to quality performance
Education
2011- Present ITT Technical Institute Little Rock, AR
Pursuing a Bachelor of Science Degree in Electronics Engineering & Communications Technology
Anticipated Graduation Date: Dec. 2013
Associate of Science Degree in Computer and Electronics Engineering Technology
2009- June 2012
Current GPA: 3.5
Honors and Perfect Attendance Awards
Work Experience
Subway, Sherwood - AR 2010 - 2012
• Operated register and money drops.
• Opened and closed the store.
• Made sure that everything was prepared and ready for that day.
• Customer service: took customers order while making their food, and reasoned with customer complaints.
Bags and Belts, North Little Rock - AR 2009 - 2010
• Negotiated with customers to buy purses at a reasonable price.
• Managed the money for the store when needed.
• Customer service: helped customers pick out or find a purse they liked, and persuaded the customer to buy the purse.
Wendy's, Jacksonville - AR 2008-2009
• Food preparation to get the store ready
• Customer service: Handled difficult customers, dealt with customer complaints.
• Operated the register and managed money.
• Opened and closed the store.
Sbarros, North Little Rock - AR 2007-2008
• Prepared food and sold pizza.
• Opened and closed the store.
• Operated the register and managed money.
• Customer service: dealt with customer complaints if did not have what they wanted, or the price of food.
Humpty Dumpty Child Care Center, Jacksonville - AR 2004-2005
• Watched over six children from the ages of 2 and 3.
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