Project Manager Customer Service

GLYNIS JOY SCOTT

**** * ******** • Chicago, IL **622 • ************@*******.*** • 773-***-****

TELECOMMUNICATIONS OSP INSPECTOR • CONSTRUCTION PROJECT MANAGER

Site Manager/Underground Fiber Installation

Demonstrates successful comprehension of job tasks to prevent interruption of service to clients, meets the needs of forecast demands of company service and staffing, member of Greater Chicago Damage Prevention Council, back by proven history of on-time, high quality inspections of Underground Fiber Installation.

Core competencies include:

Project Manager•Field Engineering•Permits

Restoration•Bore/Trench Installation•Construction Supervisor

Project Coordinator•Locator•Inspection Services

PROFESSIONAL EXPERIENCE

Site Inspector/Permitter-Comdesco Group 2006-2009

Selected Achievements:

Successfully provided site supervision, inspection, asbuilts, field engineering on diverse range of Underground Fiber Installation in the City of Chicago and surrounding suburbs.

Collaborated with City of Chicago Department of Transportation, Utilities, Telecommunication Providers and Village Municipals to provide company’s service.

Team Manager/IT Technician-Unisys Chicago 2005 – 2006

Selected Achievements:

IT Technical support for DePaul University and O’Hara Airport.

Team Manager for Mayor Daley’s Senior Summer Work Program,

Managed a team that was responsible for tracking computer inventory for City of Chicago’s Public Schools and City of Chicago Public Offices.

Inventory Control for all computer hardware for specific site locations within the City of Chicago.

Cable Installation and Auditing Consultant-American Broadband 2004-2005

Selected Achievements:Trained students from Mayor Daley’s Kids Start Program at Corliss High School on Cable Auditing.

Prepared students for the Comcast Auditing Department positions.

Locator Supervisor/Fiber Department Clerk RCN Chicago 2000-2004

Selected Achievements:

Managed a team of 15 Service Technicians for the Locate Department

Responsible for underground installation and Repair Coordination.

Construction Supervisor/Locate Supervisor/Construction Tech/ MDU Special OrderClerk/Dispatcher AT&T Broadband/TCI Cable 1990-2000

Selected Achievements:

Responsible for on-site damage prevention inspection.

Coordinated underground and aerial construction installation and repair.

Managed the asbuilts construction process.

Aerial Construction Tech for new installation and repair

Dispatched service techs, installers and construction techs

CERTIFICATION /EDUCATION

Confine Space and RR Certification

Installer Technician Certification

Construction and Fiber Technician Certification

OSHA training

Department of Aviation Clearance.

SCTE Certification

AT&T Customer Service and Management

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