Director of IT, IT Manager

SUMMARY OF QUALIFICATIONS

Technically sophisticated, seasoned, and dynamic IT professional equipped with more than 15 years of senior level technical management experience in various industries such as Bio-Tech, Semi Conductor, Government contracts, Online Ad serving, and hosted application provider (ASP). Proven ability in efficiently directing successful IT departments and technical support group. Consistent history of reducing costs, improving efficiency, and increasing productivity. Hands-on manager with outstanding ability in leading, motivating, and coordinating technical teams and projects. Proficient in infrastructure planning and supervising technology implementations and upgrades coupled with comprehensive skills in purchasing and maintaining hardware and software. Attained high level of competency in designing and implementing corporate networks based on end-users’ needs and requirements. Accustomed to working for individuals with diverse cultures and organizational backgrounds to meet corporate goals and objectives; extremely effective in competitive, challenging, and team-oriented situations.

AREAS OF EXPERTISE

- Infrastructure Architecture / Planning - Network Installation and Administration

- Vendor / Price Negotiations - System Security and Integration

- Technical Support and Troubleshooting - Project Management and Operations

- Leadership, Training, and Team Building - Quality Control and Assurance

- Time and Budget Management - Superior Interpersonal / Presentation Skills

- Problem Resolution and Decision Making - Highly Organized and Strong Analytical Abilities

- Articulate Oral and Written Communication - Multitasking in Fast-Paced Environments

TECHNICAL PROFICIENCIES

SOFTWARE: Windows Server 2003 and 2008 (including many of the previous generations of O/S), Windows XP Embedded, IBM OS/2, SQL Server, Oracle (Intel), Exchange Server (5.5 to 2007), VMware Server, Proxy Server, Corporate Symantec Anti-Virus, Linux (Red Hat, CentOS, and others), AT&T, SQUID, VAX/VMS, Workstream (CAM), VAX Ingres DB, DEC-DBMS, TCP/IP, DECNET, Pathworks, NetBEUI, along with Humming Bird X-Term Emulation and SSL Certificates

PROGRAMMING: C#, C, C++, Pascal, x86 Assembler, VB, Visual Source Safe, CVS, DCL, and various Linux shell scripting languages

HARDWARE: x86 servers, IBM P570 Power Series (midrange super computer), IBM Blade Center E and S, various RAID technologies. EMC SAN (CX3-40) fully populated. Brocade SAN switches. Installed and configured VT Terminals, IBM LTO Ultrium tape systems, DLT tape systems, 4MM DAT tape systems. Installed and configured CISCO Catalyst 2900, 3560G L3 switches, Dell Power Connect L3 Gigabit, CISCO 2520, and 3620 Router. Juniper SSG5 and SSG140 Firewall routers. Tested and installed F5 and Kemp Technologies load balancers

PROFESSIONAL EXPERIENCE

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DIRECTOR OF INFORMATION TECHNOLOGY 2007–PRESENT

NEBUAD, INCORPORATED - REDWOOD CITY, CA

Plan, direct, and coordinate daily operational business aspects through establishing corporate usage policies along with disaster recovery solutions and backup policy. Negotiate all vendor solutions as well as oversee service and support contracts and large capital expenses. Collaborate with DELL’s ISG division to define a prototype of NebuAd appliances utilizing Dell servers. Assume responsibilities such as purchasing, racking, installation, and configuration of servers and appliances.

Notable Accomplishments:

- Administered $2M annual budget to fund operations, maximize investments, and increase efficiency

- Evaluated and researched various co-location data center facilities in California, Arizona, and Las Vegas

- Played a vital role in managing the corporate move project to a new facility and in implementing all server hardware platforms

- Initiated the development of QA testing clusters and provided technical support to offshore teams and other remote offices

- Assessed needs and purchased SAN technology utilized in production data warehousing systems

OPERATIONS MANAGER 2005–2007

ENKATA TECHNOLOGIES, INCORPORATED - SAN MATEO, CA

Provided Enkata’s suite of products as hosted services (ASP) to most of the clients who are listed in the top Fortune 500; the ASP business model inherently requires a highly available infrastructure. Primarily responsible for corporate data centers both in house and at remote co-location facility, as well as all IT activities, operation’s product support, negotiation, and new client implementations. Interacted daily with corporate clients to resolve technical concerns regarding Enkata’s applications including the client’s hosted operating environment. Interacted with offshore teams and performed database management, systems management, monitoring, and data loads.

Notable Accomplishments:

- Actively created and managed projects to facilitate future growth

- Convened with engineering group and various PMs as well as planned large data loading projects

- Analyzed issues in bug tracking system and defined disaster recovery strategy and backup scheduling

- Diligently managed all server allocations, deployments, and configurations for more than 200 x 64 Windows 2003 servers

DIRECTOR OF INFORMATION TECHNOLOGY 2003–2005

CLEAR WAVE SOFTWARE, INCORPORATED - MODESTO, CA

Provided strategic leadership and operational management in all matters related to information technology. Organized special events for a startup professional services firm focusing on caseload management tools used by state of California’s adult and juvenile probation departments. Actively attended customer support meetings and monitored customer’s servers. Executed configuration management processes related to software builds and deployments. Monitored network to ensure network availability to all system users and completed necessary maintenance and recommendations to support network availability.

Notable Accomplishments:

- Interacted with customers on a daily bases to discuss projects and current tasks

- Installed DMZ front-end for Internet and leased point-to-point line connections for customers that allowed tighter security with higher bandwidth capabilities

- Increased client revenues by offering high-end redundant and scalable solutions to clients

- Successfully designed and implemented company infrastructure to streamline business processes

DIRECTOR OF INFORMATION TECHNOLOGY 2002–2003

SYNOVATION, INCORPORATED - MODESTO, CA

Identified, developed, and implemented appropriate infrastructure to meet the corporate emerging IT needs. Spearheaded a staff of four and monitored budget and expenditures in alignment with established financial planning protocols. Fostered positive working environment with other company departments to establish a reliable set of solutions addressing various client sizes and configurations. Ensured the recovery of database files for client on emergency basis following disastrous server crash. Worked with California counties together with the professional services group to provide the best innovative solutions to customers.

Notable Accomplishments:

- Instrumental in managing IT infrastructure and monitoring servers’ performance and stability for a leading developer of case management software systems

- Administered the coordination of client software builds and deployment projects and processes

- Closely worked with professional services team to provide client solutions

- Managed a group of DBA’s to evaluate and implement Oracle Clustering

IT MANAGER, WEST COAST OPERATIONS 2001–2002

ACERO, INCORPORATED - PALO ALTO, CA

Completed projects on time and within budget for a software firm specializing in application server development within the biotechnology vertical market. Installed, configured, and supported Local Area Network (LAN), Wide Area Network (WAN), and maintained network hardware and software.

Notable Accomplishment:

- Conceptualized administration tools for GKP (Genomic Knowledge Platform) and integrated system with EJB middleware server that provided ability to automate user security functions

- Managed and maintained the West Coast infrastructure

EARLIER CAREER

- IT MANAGER - Incyte Genomics, Incorporated, Palo Alto, CA: 1997–2001

- IT MANAGER - Synteni, Incorporated, Fremont, CA: 1997

- SR. SOFTWARE TECHNICIAN - Intel Corporation, Santa Clara, CA: 1993–1997

EDUCATION

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COMPUTER SCIENCE AND SYSTEMS PROGRAMMING - Purdue University, Hammond, IN

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