Technician Customer Service

Location:

New Castle, DE

Posted:

July 13, 2012

Contact this candidate

Resume:

Richard R. Washington

***** ***** **** **.

Seaford, De. 19973

Home: 302-***-****

Email: ***.****@*****.***

An experienced Electronics Technician with exemplary Military leadership skills; Proficient Communication Technician, Network Administrator, PC Repair and Help Desk customer service.

Education:

United States Navy

• Data Systems Technician

• Intelligence Center Maintenance Technician

• Information System Maintenance Technician

• Advanced Computer Network and Systems Administrator

Current Active Secret Clearance: Expiration 04/12

Work History:

October 2009-Present

Information Technician

Seaford School District

Seaford, De. 19973

I.T. Technician responsible for PC Repair, Maintenance, Installation and Deployment.

April 2008-July 2009

Maintenance Technician

NCTAMSLANT DET HR

Norfolk, Virginia 23505

Provide continuous, reliable and secure communications and C4I service to U.S., Allied and Coalition forces worldwide in support of Operations Enduring Freedom and Iraqi Freedom.

• Installation of C4I network security system “Whisper Pinch.”

• Maintain U.S. Navy UHF, SHF, EHF communication suites.

• Repair Technician for commercial circuits for Cox and Verizon.

• Administrator for Navy IT-21 networks.

• Ethernet and Fibre Optic Cabling Repair.

February 2005 – April 2008

Information Systems Technician

Naval Ice Center

Suitland, Maryland 42351

Repairs, troubleshoots, and provide software support for diverse array of Information and Communication Systems.

• Defense Messaging System (DMS) Administrator.

• IAVA System/Software Update Manager.

• Microsoft Office Update for Server/Network.

• Network Accounts Administrator.

• PC / Systems Repair Technician.

• Juniper VLAN Administrator.

January 2003-July 2004

Assistant Leading Petty Officer

CVN-75 USS Harry S. Truman

Norfolk, Virginia 23505

Responsible for command network, E-mail accounts and provides Internet Access Capability.

• Supervisor of 40 personnel/technicians.

• Maintain, Repair, Software Update 1800 Pc’s.

• Administrator for 5000 Microsoft Outlook accounts.

• Internet Access for 3200 personnel.

January 2001-January 2003

Work Center Supervisor

CVN-73 USS Theodore Roosevelt

Norfolk, Virginia 23505

Maintains, troubleshoots, repair Command Communication Suites (UHF, SHF, EHF).

• Maintain 40 UHF Transceiver Radios

• Maintain 2 EHF Tactical Systems

• Maintain 2 SHF Systems (Tactical/Commercial)

• Supervisor of 12 personnel/Technicians.

March 1997-July 2000

Information System Technician

Fleet Numerical Meteorology Center/ NOAA

Monterey, California 93940

Provide software support, PC Repair and Customer Service Help Desk Technician.

• Remedy Help Desk Technician

• Command On-call PC Repair Representative

• E-mail Administrator

Computer Programs:

Proficient in: Microsoft Office Suites (95-2007), GCCS-M (Sun-Unix), CHBL-M, Remedy Help Desk, IT21, Norton Utilities, Cisco, Lotus CC-Mail, Juniper VLAN.

References:

Edward C. Parker

Lincoln, Delaware 19960

302-***-**** (h)

302-***-**** (c)

Occupation: Pastor

Wally Abrams

Seaford School District

302-***-**** ext: 460

Occupation: District System Administrator

Cahill Disharoon

Naval Ice Center