Post Job Free

Resume

Sign in

Customer Service Technician

Location:
Memphis, TN
Posted:
March 20, 2012

Contact this candidate

Resume:

Jeremy Lansing

**** ********* ***** *******, ** *8128

901-***-****

wkyfzn@r.postjobfree.com

Experience

Range USA, Inc. – Customer Service Representative, Memphis, TN, June 2011 to Present

- Assist customers in firearm and course selection based on their needs

- Collaborate with the Director of Operations on projects to improve the business and serve the customer

- Manage maintenance projects as needed

- Assist instructors with classes of up to thirty-six students

Memphis Fire Department - Firefighter/EMT, Memphis, TN, April 2001 to May 2011

- Responsible for crew safety and equipment valued over $1,000,000

- Maintained control in very intense emergency situations while making high pressure decisions

- Provided emergency medical care for one or more sick or injured patients depending on the incident

- Operated heavy machinery, equipment, and hand tools

- Member of Special Operations Rescue Team (SORT) for six years

Lansing Infotech - Computer Technician, Memphis, TN, October 1999 to April 2001

- Diagnosed software issues and implemented resolutions

- Technical support for over fifteen accounts with up to twenty-five computers in each account

- Repaired issues the same day or within two business days

Goldsmiths Department Store - Under Cover Security Officer, Raleigh Springs Mall, Memphis, TN, September 1997 to October 1999

- Property surveillance to prohibit or reduce theft

- Collaborated with the Store Manager on safety and theft issues

- Facilitated OSHA and safety training for over 200 employees

- Apprehended shoplifters and transferred custody to local authorities

Part-time Positions

Nuber & Sweeney YMCA - Building Supervisor, Memphis, TN, January 2003 to February 2008

- Managed two acres of grounds

- Maintenance for two buildings: 2,000 and 129,000 square feet

- Supervised up to fourteen janitorial team members

Bartlett Fire Department - Firefighter, Bartlett, TN, September 1997 to April 2001

- Responsible for crew safety and equipment valued over $1,000,000

- Maintained control in very intense emergency situations while making high pressure decisions

- Provided emergency medical care for one or more sick or injured patients depending on the incident

- Operated heavy machinery, equipment, and hand tools

Education

Associates Degree: Emergency Medical Technician (EMT), August 1997 to August 1999, Southwest Tennessee Community College, Memphis, TN

Certifications (full list available upon request)

- Licensed Basic Life Support Instructor: First Aid, CPR & Automatic External Defibrillator (AED), May 2011

- Department of Homeland Security:

• Incident Command System for Emergency Services, December 2006

• Unified Command for Multi-Agency & Catastrophic Incidents, December 2006

• Hazardous Materials Emergency Response, November 2003

• Hazardous Materials Technician, August 2001



Contact this candidate