Customer Service Technician
Resume:
Jeremy Lansing
**** ********* ***** *******, ** *8128
***************@*****.***
Experience
Range USA, Inc. – Customer Service Representative, Memphis, TN, June 2011 to Present
- Assist customers in firearm and course selection based on their needs
- Collaborate with the Director of Operations on projects to improve the business and serve the customer
- Manage maintenance projects as needed
- Assist instructors with classes of up to thirty-six students
Memphis Fire Department - Firefighter/EMT, Memphis, TN, April 2001 to May 2011
- Responsible for crew safety and equipment valued over $1,000,000
- Maintained control in very intense emergency situations while making high pressure decisions
- Provided emergency medical care for one or more sick or injured patients depending on the incident
- Operated heavy machinery, equipment, and hand tools
- Member of Special Operations Rescue Team (SORT) for six years
Lansing Infotech - Computer Technician, Memphis, TN, October 1999 to April 2001
- Diagnosed software issues and implemented resolutions
- Technical support for over fifteen accounts with up to twenty-five computers in each account
- Repaired issues the same day or within two business days
Goldsmiths Department Store - Under Cover Security Officer, Raleigh Springs Mall, Memphis, TN, September 1997 to October 1999
- Property surveillance to prohibit or reduce theft
- Collaborated with the Store Manager on safety and theft issues
- Facilitated OSHA and safety training for over 200 employees
- Apprehended shoplifters and transferred custody to local authorities
Part-time Positions
Nuber & Sweeney YMCA - Building Supervisor, Memphis, TN, January 2003 to February 2008
- Managed two acres of grounds
- Maintenance for two buildings: 2,000 and 129,000 square feet
- Supervised up to fourteen janitorial team members
Bartlett Fire Department - Firefighter, Bartlett, TN, September 1997 to April 2001
- Responsible for crew safety and equipment valued over $1,000,000
- Maintained control in very intense emergency situations while making high pressure decisions
- Provided emergency medical care for one or more sick or injured patients depending on the incident
- Operated heavy machinery, equipment, and hand tools
Education
Associates Degree: Emergency Medical Technician (EMT), August 1997 to August 1999, Southwest Tennessee Community College, Memphis, TN
Certifications (full list available upon request)
- Licensed Basic Life Support Instructor: First Aid, CPR & Automatic External Defibrillator (AED), May 2011
- Department of Homeland Security:
• Incident Command System for Emergency Services, December 2006
• Unified Command for Multi-Agency & Catastrophic Incidents, December 2006
• Hazardous Materials Emergency Response, November 2003
• Hazardous Materials Technician, August 2001
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