Sales Rep

Yolanda Nickerson

*** ******* *****

Amarillo, TX 79107 806-***-****

______________________________yolandanickerson1@yahoo.com____________________________

Objective: Pharma sales with a well known association devoted to developing & marketing products that save and develop quality of life.

Auriga Laboratories Amarillo, TX August 2008 – Present

Pharmaceutical Account Executive

•Assigned as Medical Sales Representative to Amarillo and Panhandle Area underperforming sales territory. Increased sales in Randall County District 30% and boosted customer base12%.

•Responsible for accounts receivable, managing 250 accounts which resulted in collections of over $500,000.00 in the first year from my home office.

•Implemented and uploaded Amarillo territory system and attained 50% improvement in Medical Supplies by developing training videos, guides, job aids, and conducting assessment needs for.

•Helped assist in implementing Medical Equipment Device assembly time by creating a "fast track" team for new equipment, repair jobs and routine service which resulted in a 25% increase in medical equipment production.

•Reversed 3 year history of declining sales through effective management skills in my first year; achieved a 30% increase in sales.

•Consistently met project deadlines through effective time management and organization skills, completed recent $500,000.00 project in 60% of time, earning 100% of incentive bonus.

Amarillo College Amarillo, TX August 2004 – July 2008

College Instructor

•Proven ability to communicate effectively in a diverse school environment – efficiently

managed a diverse college environment.

•Taught Business and Professional Speaking, Interpersonal Communications, Public Speaking, and Small Group Communications.

•Advised high school students to apply for college and explore academic majors. Helped on committee to develop a new training program for Peer Advisors. Facilitated group discussions, solved problems, developed rapport, organized meeting goals, managed groups, contacted appropriate speakers, and created fun and interactive training activities. It was well-organized and stayed on schedule, the training resulted in a solid success. Facilitated team development and training instructional materials.

•Initiated and applied for a grant to fund professional speakers for a Student Success Event. Researched grant options, varied timelines and created a small database. Grant was approved as a result and was able to provide honorariums to all speakers.

Recognition/Professional/Leadership Activities:

•Certificate of Merit Award for Excellence in Communications Teaching – (05/06).

•Special Assignment Interpersonal Communications "PaceSetter" Award – (05/07).

•Amarillo College – Outstanding Teachers Award – (05/07).

Phoenix Medical Sales, LLC Amarillo, TX January 1999 – July 2004

Medical Sales Rep/Trainer/District Account Manager

•Provided leadership, instruction, and supervision of 25 personnel – efforts resulted in a 30% decrease in staff turnover and a 10% increase in promotions.

•Observed and facilitated training sessions, mentored trainers, and staff which increased sales 25% as Lead Trainer.

•Transformed a young staff into a dynamic, self-motivated, results-driven sales force with 34% increase in customer retention.

•Restructured program for purchasing department supplies, which resulted in 28% cost reduction per year.

•Conducted a market analysis and customer service survey; developed a business plan that focused on value-added service, sales incentives, and referral bonus program to benefit customers; and rolled out a 3-level marketing strategy to implement the plan.

•District ranking improved to #9 in the region within six months; sales increased 37%; net profit margin per sale improved 7%; and doctor base grew 18%. My business plan was adapted for use by all account managers in the region. Earned Manager of the Year Award.

•Developed marketing strategies and sales policies which helped in promoting the awareness of the product within the corresponding computing society. Organized and implemented a three week sales blitz; which increased sales by 25%. Revenue grew in 5 county areas, including daily operations, staffing, budgeting, quality assurance, licensing and inventory.

SALES HONORS:

•Received Phoenix’s “Rookie Associate Bronze Key Club Award” (11/99).

•Won Phoenix district contest and named "Equipment Expert" (08/02).

•Received Manager of the Year Award (06/03).

•Received Phoenix’s “All Star Award” 2003: Won trip to Las Vegas (07/03).

•2002: President’s Club Award, which is a prestigious award in recognition of sales and

market share achievements for that year.

•2002 – 2004: President’s Club Award. Several documented Awards for Excellence, and Stock Option Bonuses.

EDUCATION:

•West Texas A&M University; M.A. Human Resources/Business Communications

•West Texas A&M University; B.A. Labor Relations/Organizational Training, Cum laude

•Amarillo College; A.S. Training Development/Business Communications

OTHER ACTIVITIES:

•Alpha Chi (National Multimedia Honor Scholarship Society)

•Lambda Pi Eta (National Communication Honors Society)

•West Texas A&M University Speech Forensics Team

•Leadership Amarillo/Canyon (Empower Youth in Community to become Leaders)

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