Customer Service System Administrator

David Barta

**** ******** *** | Beavercreek, OH *5434 | H: 937-***-**** | C: 937-***-**** | *******@*****.***

SKILLS

Systems administrator with extensive experience:

• Microsoft Office 2K/2K3/2K7

• Powershell

• Vb Script

• Dameware NT Utilities App

• Antivirus: Symantec/MacAfee

• Legato Networker

• EMC Navisphere • EMC Networker/Navisphere

• Net IQ DRA

• WMI scripting

• Adobe Customization Wizard

• SQL

• Windows: 2000/XP/Vista/Server 2K3/Server 2K8/Windows 7

• VMWare

EXPERIENCE

RCF Information Systems

Computer Science Corporation (CSC)

Senior System Administrator 7/2011 – Present

10/2006 – 7/2011

• Serves as a System Administrator under the Information Technology Services Support (ITSS) contract with the Air Force Research Laboratory (AFRL), Materials and Manufacturing (RX) Directorate.

• Managed the AFRL/RX helpdesk with notifications and tasks as required while providing direction on mitigation of issues.

• Manages large data array with EMC Navisphere.

• Adobe Customer Service Representative for all of AFRL at WPAFB.

• Developed customized Windows image for 1000+ systems on local area network.

• Created scheduled backups and file restores using Legato Networker.

• Created software packages/upgrades to be pushed out with Microsoft SCCM.

• Created GPO’s and login/startup scripts for the AFRL/RX environment.

• Administered multiple Windows 2K3/2K8 servers.

Computer Science Corporation (CSC)

Systems Analyst 10/2005 – 10/2006

• Implemented Tivoli Framework, Configuration Manager, and ITM to use for Enterprise Systems Management. Created software packages and upgrades to be pushed out with Microsoft SCCM.

• Created Tivoli ESM website which displayed software/hardware information on each server and also a software tracking tool for making sure licenses’ were correct.

• Patched Wright Patterson Domain machines in CSC building.

Northrop Grumman IT

Tivoli Analyst 11/2002-10/2005

• Contractor at the Wright Patterson Air Force Base on the Tivoli Implementation Team.

• Add/Delete/Modify Oracle Tables to be used for queries I created for Tivoli administrator's to use.

• Built Tivoli packages to distribute to Endpoints who are vulnerable to security issues.

• Created/Modified Shell & Perl scripts to work with Tivoli to get specific information.

• Troubleshot Tivoli Framework/SWD/INV/Remote Control problems.

• Helped create a Patch Management Website which pulled information in from Tivoli and Oracle which told Administrator’s of the 25,000 machines on base which machines were vulnerable to critical vulnerabilities.

• Obtained training on NetIQ End2End/AppManager, IBM Tivoli Monitoring (ITM), and Tivoli Enterprise Console (T/EC).

Manpower Professional

Computer Analyst 5/2001 –9/2002

• Consultant at the Mead Westvaco Corporation doing second level support with ERP group, help desk and end users that applied to troubleshooting desktop applications and operating systems.

NCR

MIS Senior Project for UD 8/2001 –5/2002

• One of four group members who designed a Change Management System for keeping

the technology components used within NCR up to date.

• Went through the entire System Analysis and Design Life Cycle throughout the

yearlong project.

• Awarded the Best Senior Project for work on this venture.

EDUCATION & TRAINING

• Wright State University: 2011-2012. Masters, Management Information Systems, Raj Soin College of Business. 3.916 GPA.

• Microsoft Certified IT Professional – System Administrator (MCITP-SA) Certified.

• Comp TIA Security+ Certified.

• University of Dayton: 2000-2002. Bachelor Degree in Management Information Systems.

• Sinclair Community College: 1999 - 2000. Associate Degree in Business Administration.

COMMUNITY ACTIVITIES

• Head Coach Kettering Metro Boys 98 soccer team – 2010, 2008, 2007

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