Quality Assurance Administrative Assistant

CHRISTOPHER D. WATSON

***** *********** **, ***** ******, MD 20695

Home Phone: 240-***-****

Cell Phone: 202-***-****

E-mail: *********@*******.***

_________________________________________________

Security Clearance: TS/SCI (2012)

Previously Held: CI Poly (2008)

Enterprise Information Services, Inc.

Senior Technical Writer/Quality Assurance Test Analyst

Apr 2012 - Present

. Developed and reviewed manuals, worksheets, and technical documents

produced by software engineers for grammar, typographical errors, and

formatting.

. Comprehensive understanding of online help and tutorials, instruction and

training guides, and support documents.

. Experience working with large editorial teams that include experts on

business applications, databases, spreadsheets, graphics, and system

software.

. Experienced as a Quality Assurance Tester, while working with Defense

Intelligence Agency on the Collection Requirement Analysis Tool for the

Enterprise (CRATE) Intelligence Collection tool.

. Manually analyzed and tested the CRATE tool for discrepancies and/or

bugs.

. Skilled in communicating proficiently with excellent technical and

troubleshooting skills.

. Talented wordsmith with attention to detail.

Lockheed Martin, Corp.

Senior Technical Writer

May 2011 - April 2012

Information Systems Solutions, Inc.

Documentation Specialist Lead

October 2008 - May 2011

. Developed software manuals written and formatted in accordance with the

Defense Information System Agency (DISA) Defense Information

Infrastructure (DII) Common Operating Environment (COE) Developer

Documentation Requirements.

. Developed software technical documentation such as Technical Bulletins,

Installation Procedures, etc.

. Generated and reviewed customer deliverables and documents produced by

engineers for grammar, typographical errors, and formatting.

CHRISTOPHER D. WATSON

. Produced documentation media in Microsoft Word and PDF for Configuration

Management (CM) distribution and placement on Joint Deployable

Information Security System (JDISS) websites.

. Experienced in Office of Naval Intelligence JDISS CM operations.

. Experienced in using RAZOR for tracking the system development lifecycle.

. Worked directly with the CM Engineers. Supported the technical baseline;

provided timely product delivery; and support accurate product baseline

status at all phases of the system development lifecycle. Supported the

configuration management of COTS-controlled items and licenses,

participated in review boards.

. Experienced in software engineering methodologies within the existing

environments.

. Coordinated with engineers to resolve issues and ensure CM guidelines are

followed.

. Interfaced with end-users and JPO staff to resolve issues with manuals

and other documentation and producing revised manuals when needed.

. Validated procedures in manuals through feedback from Independent

Verification and Validation and Operations staff.

. Advanced Microsoft Suite skills, encompassing Word, Excel, Access, Power

Point, Adobe Frame Maker, Frame Builder, Visio, and Photo Shop.

U.S. Navy

Special Security Officer/Administrative Assistant

August 1995 - August 2008

. Served in the U.S. Navy 13 years, supervised over 30 personnel and

provided oversight for daily activities with minimal supervision while

working in the Department of Defense and Intelligence Community.

. Dutifully managed a team of 15 administrative personnel at once.

. Experienced at documenting, formatting, and editing Navy Standard

Operating Procedures, Plans, Policies, and User Guides.

. Examined documents for completeness, accuracy, and conformance to

Department of Defense standards.

. Coordinated federal business activities, transmitted sensitive/classified

documents, prepared correspondence, maintained records, tracked inventory

and resolved discrepancies.

. Maintained and updated filing, inventory, mailings and database systems,

either manually or using a computer. Opened, sorted and routed incoming

mail, answered correspondence and prepared outgoing mail.

CHRISTOPHER D. WATSON

. Revitalized office practices by creating and organizing databases to

track personnel, performance evaluations, correspondence, and official

government travel.

. Ensured supply procedures were closely followed and that department was

mission ready at all times.

PROFESSIONAL TRAINING

Technical Writing

Clerical Procedures

Computer Applications

Records & Information Management

Security Operations

First Line Leadership Development

Personnel Supervision, Leadership and Business Communication

SCI Security Officials JMITC Course

Security Policy and Procedures

Automated Information Security

EDUCATION

Actively pursuing a Bachelor's degree in Business Administration, at

University of Maryland, University College.

Contact this candidate