PC Technician
Resume:
Michael Mazurowski
**** *. ******** **. **** *** Chicago, IL.60609
*******.**********@*****.***
SUMMARY
Microsoft Certified Professional with 15 years experience in desktop hardware, software, printer, and network installation and troubleshooting. Recognized for ability to identify and save operating costs. Recognized for ability to quickly learn new technologies based on account needs.
TECHNICAL SKILLS
Software: MS Office, Outlook Windows 2000/XP, NT/2003, Active Directory, remote access/VPN, Zone Alarm firewall software, McAfee antivirus, PC Guardian Encryption software.
Hardware: Compaq desktops, IBM laptops, HP printers, Lenovo desktops, laptops and peripherals, wireless access, HP and Xerox Tektronix printers.
WORK EXPERIENCE
EDS, Chicago, IL 1998 to 2009
IT Systems Technician Level II
Duties include serving as technical expert on the FMC Technologies/John Bean Technologies account, providing local and remote support at various sites in Chicago. Provided technical support at the Exide account in Lombard. Responsible for desktops, laptops, printers, peripherals, handhelds, networking, POTS and VOIP phone systems.
• Saved an estimated $100K/year at FMC Technology by redeploying equipment and software.
• Saved $10K in hardware purchases by identifying redundancy issue on 100 laptops.
• Earned $25K for the company by refurbishing/repairing old, out of warranty computer equipment, reloading software, and selling to employees.
• Performed IT Sarbanes Oxley testing. Performing this task for the company saved $25K/year.
• Provided up to 250+ users with excellent customer support of systems for break-fix, installation, move, add, change, and preventative maintenance activities. Received top ratings for support, troubleshooting, and technical assistance.
• Updated and maintained disaster recovery documentation. Executed the testing of the disaster recovery test plans and documented and corrected any flaws in the plan. Executed mini-tests of the backup and restore process on an as needed basis. Flawlessly executing the disaster recovery plan would save the company in excess of 800K/day in the event of a disaster.
• Sourced and contracted with certified recycling firm to collect and process 500+ pieces of computer hardware. Researched vendors selecting a vendor that ensured the disposal was environmentally safe for the least amount of money.
• Participated in planning and flawless execution of several office consolidation moves with minimal impact to the client. Outlined activities that must be covered to ensure the least amount of downtime to the client.
• Managed activities for the company separation. These activities included computer room separation, phone (VOIP) separation, asset separation and backups.
• Managed billing for asset allocations and chargeback.
• Managed the hardware/software inventory for IT assets.
• Performed AD administrator functions (permissions, reset user passwords, setting up new AD accounts, etc).
• Assisted in determining suitable hardware/software to meet user requirements.
• Coordinated systems repair with outside vendors and maintained systems documentation.
• Participated in phone system upgrade from POTS to VOIP.
• Conducted routine hardware/software troubleshooting and problem resolution within the IT systems.
• Managed backup process auditing backup procedures daily.
• Regularly upgraded equipment and software on PCs and laptops.
• Provide user orientation of current hardware/software packages.
H.D. HUDSON MANUFACTURING COMPANY, Chicago, IL 1995 to 1998
Systems Administrator
Responsibilities included user assistance at Chicago office and remote facilities, hardware and software setup, report writing in an ERP application, EDI, and various projects.
EDUCATION
Unix System certification, Illinois Institute of Technology, 6 credit hrs.
Computer Career Program, DePaul University
This is a 30 week, 20 credit hour intensive course in:
OS/MVS/COBOL, OS/JCL, CICS, TSO/ISPF/PDF,
DB2 , SQL, IBM Systems Utilities, Easytrieve, ANSI C
A group systems analysis and design project
Hardware used - IBM ESA9000 mainframe
College of DuPage (Completed 7 computer-related classes, 25 hrs. credit)
Introduction to Computers 4.0 hrs.
Logic/Program Design 4.0 hrs.
Introduction to DOS 4.0 hrs.
Introduction to Spreadsheets 2.0 hrs.
Introduction to UNIX 5.0 hrs.
Introduction to LAN 3.0 hrs.
LAN Administration I 3.0 hrs
B.S., Chemistry, DePaul University, Chicago, IL
CERTIFICATIONS
Microsoft Certified Professional
Microsoft Certified Desktop Support Technician
CompTIA Network+
CompTIA A+
HP Certified LaserJet Technician
Xerox Certified Technician for Phaser 860, 8200
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