Customer Service Manager

Sherry Lynn Vaughn

**** *. **** **

Apt ****

Tulsa, OK 74136

Phone: 918-***-****

Alt. Phone: 563-***-****

E-mail: **************@***.***

OBJECTIVE

Seeking a challenging career with an opportunity for advancement and growth based on experience and job performance.

SUMMARY OF QUALIFICATIONS

15+ years experience in restaurant operations and management. Compiled reports on labor, food waste, inventory, weekly and monthly sales. Created weekly schedules for staff and executives. Supervised and trained cooks on food preparation, proper storing of food per health code regulations.

Evaluated peers on performance and set goals to achieve advancement opportunities.

WORK EXPERIENCE

Kitchen Supervisor (3/2010 - 11/2010)

ARAMARK Correctional Services, Tulsa, OK

Train workers in food preparation, and in service, sanitation, and safety procedures.

Supervise and participate in kitchen and dining area cleaning activities.

Estimate ingredients and supplies required to prepare a recipe.

Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.

Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.

Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.

Assembly Worker (10/2006 - 2/2010)

Kraft Foods, Davenport, IA

Sort, grade, weigh, and inspected food products, verifying and adjusting product weight or measurement to meet specifications.

Observe machine operations to ensure quality and conformity of filled or packaged products to standards.

Monitor the production line, watching for problems such as pile-ups, jams, or glue that isn't sticking properly.

Attach identification labels to finished packaged items, or cut stencils and stencil information on containers, such as lot numbers or shipping destinations.

Stock and sort product for packaging or filling machine operation, and replenish packaging supplies, such as wrapping paper, plastic sheet, boxes, cartons, glue, ink, or labels.

Package the product in the form in which it will be sent out, for example, filling bags with flour from a chute or spout.

Inspect and remove defective products and packaging material.

Start machine by engaging controls.

Remove finished packaged items from machine and separate rejected items.

Count and record finished and rejected packaged items.

Store Manager (7/2006 - 10/2006)

Casey's General Store, Eldrige, IA

Resolve customer complaints regarding sales and service.

Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.

Assistant Manager (12/2002 - 7/2005)

IHOP, Bettendorf, IA

Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.

Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.

Count money and make bank deposits.

Investigate and resolve complaints regarding food quality, service, or accommodations.

Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.

Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.

Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.

Maintain food and equipment inventories, and keep inventory records.

Schedule staff hours and assign duties.

Establish standards for personnel performance and customer service.

Assembly Line Technician (9/1999 - 12/2002)

HON Industries, Muscatine, IA

Fill and smooth cracks or depressions, remove marks and imperfections, and repair broken parts, using plastic or wood putty, glue, nails, and/or screws.

Distress surfaces with woodworking tools or abrasives before staining to create an antique appearance, or rub surfaces to bring out highlights and shadings.

Monitor machine operation to detect problems such as defective stitching, breaks in thread, or machine malfunctions.

Position items under needles, using marks on machines, clamps, templates, or cloth as guides.

Place spools of thread, cord, or other materials on spindles, insert bobbins, and thread ends through machine guides and components.

EDUCATION

High School Graduate

West High School

Davenport, IA

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