IT Network Administration

Shannon J.Farver

***** ******** ******* ***** *** 302

Chantilly, VA 20151

Phone: 571-***-**** (Cell) (work) 703-***-****

Date Available for work: 11/May/09

OBJECTIVE

To obtain a challenging position in the Communications or Information Systems Arena. I seek an organization where I can contribute to its growth in a technical or managerial capacity. I desire to be a part of a dedicated, diverse team utilizing my experience in DOD military and software troubleshooting environments.

CLEARANCE

Top Secret (TS) clearance with access to Sensitive Compartmented Information (SCI), based on a Single Scope Background Investigation (SSBI) with a counter-intelligence (CI) polygraph

SUMMARY

Over 4 years related experience in Radio Communications Operations. Experience in computer software troubleshooting with secure WAN network. Knowledge and experience includes monitoring remote global station terminals and performing various activities to ensure corrective actions are taken to eliminate discrepancies and improve operational efficiency. Knowledgeable in encryption devices and COMSEC best security practices. Experienced in XP applications. Experience with troubleshooting hardware issues on both a secure and non-secure network for various customers. 8 plus months experience with Software Security Risk Database.

EXPERIENCE

General Dynamics AIS, Software Database Engineer Designer F&ISD TSB January 2008- Present

Chantilly, VA (National Reconnaissance Office)

• System Administrator for Software Database, responsibilities include: research on various software requested for implementation on multiple networks and systems and completing a technical review for each, there are currently 6,709 products within the database

• Reviews include searching sites online to find any vulnerabilities associated with security risk and foreign activity

• Help out with creation of accounts, and maintaining them, to include when customers move on, or away from site to ensure there are no duplicate accounts, currently responsible for 712 active accounts

• Lead Instructor, teach class on how to navigate through database, how to create an account, how to input data, researching products, how to search for products already in use, what is required to put in database compared to what does not belong , classes include traveling to off sites that we support as well as teaching at Road Shows and Outreach programs to in form customers about the database and to help get an understanding of how to use it

• Currently in the process of improving the database to help everyone that has an account across the board. Improvements include adding ways to search and input information into database to make it more user friendly

• Coordinate via other security measures to rate security issues for each product to include SCOs, PSOs, ISSOs, CSSEs, ISSMs, etc.

CACI, Inc., Computer Hardware Technician February 2006-January 2008

Arlington, VA

(National Reconnaissance Office)

• Part of a team designed to troubleshoot hardware issues. Responsibilities include working one on one with customers to resolve issues pertaining to network within customer sites.

• Applications include: PEMS (database entry which requires each tech to track movement of any equipment), Alteris, Windows XP, Microsoft Office 2000/2003, Active Directory, Power Point, Excel, Word, DHCP, and Citrix.

• Led team that upgraded main access point to the Internet, involving 30+ customers. Responsible for deployment and functionality of hardware equipment distributed throughout the various customers sites including, printers, faxes, computers, monitors, scanners, plotters, CD burners, etc.

• Responsible for ensuring that customers systems are up and running within an appropriate amount of time, according to guidelines.

• Other duties include the hands on training of new employees with troubleshooting as well as policies and procedures.

CACI, Inc., Software Help Desk Technician October 2004- February 2006

Arlington, VA (National Reconnaissance Office)

• On team designated to troubleshooting various application issues for customers at various sites world wide via telephone and/or email.

• Responsible for ensuring correct actions are taken to fix software application problems. Applications include: Windows XP, Microsoft Office, Outlook 2000/2003, Remedy, Active Directory, Net meeting, Alteris, JAVA, PowerPoint, Excel, and Word.

• Integral part of the Microsoft 20003 migration and providing navigational assistance to customers.

• Troubleshooting includes rebuilding corrupt profiles on secure network, creating and granting permissions to distribution and security groups, searching for improperly saved documents and files, and submitting trouble tickets with detailed information to higher tiers.

• Help in the training of new technician and ensure they have a basic understanding before answering phones and email requests.

USAF, Radio Operator Journeyman August 2000 – August 2004

Andrews AFB, MD

• Provide aircrew members with support in radio communications located in the Centralized Network Control Station at Andrews Air Force Base.

• Tasks include Automated Link Establishment checks with aircraft to ensure normal operations.

• Analyze radio wave propagation data to determine data effects, and interprets data frequency selection.

• Provide multiple spectrum (HF, VHF, UHF, SHF, and EHF) communications in fixed and tactical situations.

• Maintaining authentication codes, systems, and radio frequency propagation data.

• Responsible for controlling and accounting for Communications security materials classified and controlled documents, and equipment.

SKILLS

• PC Applications: Microsoft (MS) Office Suite applications, MS Project, Visio 2000, MS Front Page, Adobe, NetMeeting, Remedy

• PC Equipments: printers, faxes, computers, monitors, scanners, plotters, CD burners, etc.

EDUCATION

• Community College of the Air Force

• Information Systems Technology (2000)

• Radio Communications Systems Apprentice Kessler AFB, MS (2000)

• Air Force Trainers Course Andrews AFB, MD (2004)

• Took Certification and Accreditation course from 19-22 of Aug (2008)

AWARDS

• Quarterly Award Winner, April 2005-June 2005 (CACI)

• Received Letter of Excellence from Air Force Element, October 2006 (CACI)

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