Sales Project Manager
Resume:
Ramesh Ramamoorthy
Hainesport, NJ, 08036
******@*******.***
Professional Profile
• Results-driven professional equipped with over 20 years of dedicated experience spanning project management, solution engineering, consulting, technical pre-sales support.
• Highly organized self-starter with analytical problem solving skills and proven track record of working effectively under pressure both individually and collaboratively to drive goal attainment.
• Diligent and determined leader adept at forging solid relationships and providing exceptional customer service.
• Motivated achiever who exceeds goals, has been promoted regularly, earned highest customer satisfaction rating for the last three years, and has garnered numerous awards.
• Effective customer-service skills with ability to manage technical aspects and provide technical expertise to sales team and customers.
• Articulate communicator who can fluently speak the language of both people and technology, blending technical expertise with exceptional interpersonal skills while interacting effectively with customers, sales staff, and technical teams
• Excels at devising lucrative strategies to resolve complex issues while enhancing corporate growth.
• International business experience working with clients in South-east Asian and Middle-eastern countries.
• Willing to travel extensively.
Experience Summary
• Project Direction/Program Management
• OSS-BSS & CRM Productized Solution Implementation
• Business/Client Relation Development
• Solution Management/Pre-Sales
• Systems/Product Development
• Business Process Re-engineering
• Budgeting/Cost Control Management
Professional Experience
Sr. Manager Solution Management
09/2005 - Present Comverse Inc., Mount Laurel, NJ
• Managing team of 8 sales engineers, engaged in global solution management, support RFPs and technical Q&A, system dimensioning, solution/System architecture, participate in technical IPAs, workshops, demos, prepare SOW and solution document, product presentations and PoC. Oversee end-to-end projects/deals engagement an business continuity for pre & post sales activities
• Personally involved in direct sales support of enterprise customers (tier 1&2 operators) presenting product overview and roadmap to key decision makers and C-level staff.
• Actively managed business partners, SIs and 3rd party vendors delivering software for outsourced components and integration projects.
• Collaborate cross functionally on competitive positioning, selling, pricing, market development and customer solution creation.
• Colloborate with Sales & Services teams, Product Planning/Engineering in support of customer initiative; recommend strategic responses to RFx, and other contract/tender opportunities.
• Prospecting for new business with value propositions that exceeds customers’ requirements resulting in the retention of existing accounts by applying a consultative approach to level C contacts/customers
• Application/Technologies: Enterprise CRM, SFA, Campaign, Network Provisioning, Mediation & Roaming, Billing & Financials, Revenue Assurance, eTOM Business Process, SOA, Service Broker, Active Mediation, 2G/3G Services, Virtualization, EJB, GSM/UMTS/CDMA, Fixed, VoIP, Broadband, Network & Charging Interface (Camel 2/3, WIN826, GGSN, IP Access, SMNP, Diameter/Radius, SIP OSA/Parlay).
Principal Consultant/Project Manager
11/1999 - 08/2005 Oracle Inc., (Previously Portal Software)
• Engaged in 6 major BRM projects (Vodafone UK, Millicom Colombia, Reuters USA, Alaska Telecom USA, Covad USA, Telus Canada) each spanning 6 to 10 months period successfully implementing billing and active customer management solution for telecom (Wireless 2G/3G, Fixed-Line, Broadband, Cable and ISP) service providers both in the US and International.
• Managed requirement gathering, business analysis, conduct discovery workshops and preparing statement of work
• Acting as primary client liaison conducting weekly status meeting and providing updates to project stakeholders.
• Responsible to develop and maintain project objectives, scope, timelines, milestones, budgets, risks, contingency plan, change control strategy, and resource requirements.
• Facilitate development, testing, requirement gathering project meetings, and ensure that action items are assigned and tracked.
• Lead cross-functional project teams to implement changes in the billing system.
• Application/Technologies:, BRM-Infranet 7.0, GSM, Fixed, Broadband, CRM, Billing & Financials, Vertex, Siebel, Soap/XML, SOA, C/C++, LDAP, Oracle 10g, AAA servers, B2B services
Sr. Technical Consultant
11/1996 - 10/1999 DMR Consulting Inc., Toronto, Ontario
• Managed design, development and implementation of various software applications such as Retek 6.0 (Retail Application), Gift Registry system, Customer Loyalty System and Oracle Financial applications for Chapters, Canadian bookstore chain.
• Responsible for leading a project team of 4 members in design and development of Money Transfer system (LVTS) for the Credit Union Central for Canada, using IBM’s middleware software Merva/2 and DMR’s Project Methodology software.
• Providing technical support on retail applications to Sears Canada, reputed retail chain in Canada and USA. Involved in investigation and troubleshooting problems with middleware software used for communication between the cash register and the UNIX server. Additional responsibilities included organizing weekly technical meetings among different departments to evaluate some of the feasible solutions.
• Involved in the design and development and Implementation of core logic to support Bill-59 for Fidelity Insurance, Canadian high-risk insurance carrier. Responsible for setting up test environment and test instances for the purpose of system testing.
Sr. Technical Consultant
6/1991 - 11/1996 Business Systems Inc., Dubai, UAE
• Involved as part of the 6-member project team in the development of several applications for UAE Shipping Co., leading ship building company in the Middle East. Responsible for writing program code, unit testing, setting up environment for system testing and implementing the product.
• Participated in the development, system testing, implementation and training on three applications: Financial Application, Inventory Control and Point-of-Sale for Allied Inc., leading supermarket chain in the Middle East and Asia.
• Provided technical Support and training on two applications (Consumer Billing, Financial Application) for the Dubai Water and Electricity department, UAE.
Technical Consultant
4/1989 - 5/1991 Brainwave Systems Ltd., Chennai, India
• Engaged in design, development and implementation of several internal projects as part of the technology team
• Supported an existing production mainframe environment engaged in designing software requirements, implementation of employee time tracking system.
• Involved as part of the development team in preparing technical specifications, test plans and end-user documentation for corporate wide system users.
Educational & Professional Qualification
• Final year MBA (University of Scranton), planned completion Dec 2012
• Masters in Information Systems Management, India 1989
• Bachelor of Commerce & Accounting, India 1988
• Certificate Course in Project Management, NJ
• Microsoft Certified Engineer (MSCE)
Awards
2009, Rated star performer of the year
2007, President’s award for outstanding performance
1999, President’s award for best customer experience
1995, Key Contributor award in the region
Technical Proficiency
Oracle BRM, Comverse ONE, Retek, Oracle Financials, Infor CRM, Business Process standardization, SDLC, SOA, EAI, Oracle 10g/11g, Developer-2000, PL/SQL, Pro-C, Crystal Report, C/C++, SQL Server, Unix - SUN Solaris/HP-UX/IBM-AIX, Windows-XP, Java, Sybase, Soap/XML, Web Logic.
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