Customer Service Sales Representative

Evelyn Mora

**** * *** ****** ******* Ca *****

323-***-**** ********@*****.***

I am very excited to read about the position that is available. I have worked in the customer service field for 7years in a variety of areas including clerical support, payment poster, customer service representative, and dental receptionist.I have extremely well organizational skills a self motivator and a team player.I have enclosed a copy of my resume to provide you with an overview of my skills and experience. I believe I am capable of performing the duties that is required. My most recent position has developed my communication and organizational skills.

I would be more than happy to come in for an interview at your earliest convenience. Please contact me at the above address or phone number if you require any further details. .

Sincerely,

Evelyn Mora

Skills Summary•Customer Service•Written Correspondence•Word•Excel•Scheduling Accounting/Bookkeeping•Front-Office Operations

Professional Experience•

Communicate dental concepts to patients using basic words to facilitate understanding.•

Rapidly learn and master varied computer programs.•Customer Service/Problem Solving•

Oversee front-office operations and provide impeccable customer service:•

Exceptional relationship building skills; able to lead, motivate, and provide strong commitment to customers•Bilingual Excellent interpersonal, oral and written communication skills in English/Spanish.

•Patient scheduling for busy office•Finances: accounts payable/receivable, invoicing.•

Employment History

WEST COAST DENTAL- Los Angeles, CA

Specialty Coordinator May-Oct 2011 (Temp)

•Prepare doctors schedule to have a fully productive day.

•Audit accounts for proper treatment planning, referrals, consents, and health screenings.

•Present treatment to patients and offer payment arrangements when needed.

•Send out specialty referrals to insurance for consideration of approval.

•Submit billing claims along with necessary attachment for payment.

•Ensure that all specialties achieve their goals.

BELMOUNT DENTAL CARE – Long Beach,CA

Dental Receptionist July 2008- August 2010

•Scheduling patients and making appointments to create opportunities for productive schedules

•Verify insurance coverage for all patients

•Complete a daily audit of office production and collection to track daily and monthly goals

•Answering phones

•verifying and entering detailed insurance benefits

•Treatment Plan Presentation with the patient

VERMONT DENTAL CARE, Los Angeles, CA

Dental Receptionist/Insurance Benefit Specialist May 2006- June 2008

•Evaluating and determining member eligible benefits

•Coordinate patient’s benefits and co-pays

•Arranging affordable payment options

•Document chart with Dr’s during examination

•Educate patients of dental procedures

AQUATIC PHYSICAL THERAPY, Lawndale,CA

Front Office Desk Coordinator, July 2005- April 2006

• Scheduling routine therapeutic sessions for patients

•Coordination of billing to insurance companies

•Arranging and verifying accident information, insurance information with attorneys office

•Generating and disturbing patients exercise progress sheet to Physician and Legal Representatives

PUBLIC STORAGE, Glendale, CA

Call Center Sales Representative January 2004 – May 2005

•Receiving inbound calls and calculating fees for customers

•Scheduling reservation for customers Countrywide

•Average inbound calls average 200+ daily

Education: High School Diploma

References available upon Request

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