Customer Service Medical Assistant

Christina Tidwell

***** ******** *****, **** ****, FL 33525

**************@***.*** 407-***-****

Skill Highlights

* OB/GYN experience * Sterilization techniques

* Chart preparation and filing * Specimen collection/processing

* Vitals * Customer service

* Venipuncture / Phlebotomy * CPR certified

Education

Sanford Brown Institute - Tampa, Florida

Medical Assistant

Professional Experience

New Tampa OB/GYN Tampa, Florida 04/2011 -05/2011

Medical Assistant (Externship)

* Performed lab tests and communicated results

* Evaluated patient care needs, prioritized treatment, and maintained patient flow

* Maintained patient privacy and confidential patient information

* Tested patients’ blood glucose levels and documented results

* Assisted doctor with surgeries and non-invasive procedures

* Cleaned and sterilized instruments and disposed of contaminated supplies

* Collected blood specimens and prepared them for lab testing

* Interviewed patients to obtain medical information and measure their vital signs, weight and height

* Multi-tasked general office duties such as answering multiple telephone lines, scheduling/confirming appointments

* Performed pregnancy tests, advised patients and documented results

* Performed vitals/glucose testing and assisting in administering injections and urinalysis

* Showed patients to examination rooms and prepared them for physical exam

Care Giver

Breast cancer patient 07/2006 - 03/2012

* Provided in-home care for breast cancer patient

* Provided a safe, caring, nurturing environment

* Assisted patient with daily routine

* Escorted patient to appointments and assisted with medications

Publix Supermarket 06/2005 - 05/2006

Front Office Staff / Cashier

* Responsible for all customer service at Front End

* Ensure that service standards are met and that customer issues are resolved

* Train, supervise, oversee, and manage Front End associates and ensure that they comply with the operating policies and

procedures of the company

* Answer and rout telephone calls, issue money orders, provide rain checks, cash payroll checks and selling convenience

items like postage stamps and lottery tickets

* Balance cash drawers, prepare store deposits, and complete necessary paperwork

* Perform all duties of a cashier as needed

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