Export and E-commerce specialist

Anh Thu Hoang

**** ********** ****

Spring, TX **388

315-***-****

********@*****.***

Work Experience

Maersk Line / Safmarine – September 2008 to Present

Export/Import Customer Service and Nam Cluster E-commerce Super User:

- Assist Maersk Line and Safmarine customers in arranging their shipment needed, including special commodity cargo, reefer, and hazardous cargo.

- Handling major accounts including documentation, customer support for all outbound and inbound documentation (domestic and international).

- Develop a plan to handle, adopt, and execute new processes and procedures.

- Being a contact point on the floor regarding to documentation, e-commerce, and export process.

- Work export bill of lading turn time improvement report to ensure turn time goal was achieved; handled invoice accuracy, import/export rate disputes, and unbilled sales orders and offshore projects.

- Web site support and global client electronic registrations – digital certificates for Safmarine website customers.

- Was selected for 3-month-project in Canada as import, export, and sales support analyst supporting Canada team in import, export and sales process.

Maersk Line & Maersk Logistics Vietnam: February 2003 – August 2004

Export Key Client/Rating and Reefer Specialist:

- Handled Bill of lading rates for Reefer and Strategic accounts.

- Provided exceptional on-site rate training and floor support during introduction of new systems. Pricing audit for all shipments to North America trade.

- Reviewed, analyzed, and recommend routings to develop most efficient plan for key accounts: Target, JC Penny, Nike, Adidas, Reebok, Gap, and William Sonoma…

- Managed capacity for all outbound vessels.

- Analyzed process measure to identify potential productivity issues.

Education

B.S. Logistics and Transportation Management – American Public University: July 2010 – Present.

- Course work included 87 hours of business, logistics, and transportation courses.

- Schedule to graduate on February 2013.

A.S. Marketing and Management – Delaware Technical & Community College: August 2004 – May 2007. Graduated as Summa Cum Laude

Computer Skills

- Microsoft Word, Excel, Power Point, WEBI, Peoplesoft, Fidelio, Opera, Oracle.

- Web based Maersk Line and Safmarine systems, SAP and mainframe systems.

Reference:

- Pilar Maurial – Safmarine Marketing & E-Commerce. Email: ************@*****.***

- Nhi Nguyen – Sr. Logistic Analyst – Damco USA. Email: *********@*****.***

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