Datacom support tech

OBJECTIVE

To employ my ** years of experience in the areas of infrastructure installation, maintenance, and upgrades in the fields of

voice, data, and computer hardware. Working closely with clients and management to provide support in a cost efficient manner.

EXPERIENCE

AT&T IMAC Lead Technician, Honeywell Sky Harbor August 2006 – February 2009

Black Box Voice Services, Phoenix, AZ

Installation, maintenance, and repair of facility’s telephone and data connections on behalf of Black Box voice services for

AT&T. Day to day work with Avaya G3/G4 switch and Cisco switches. Daily work with various end users to solve facility issues.

Responsible for daily closure for billing of worked tickets. Enterprise level project design and management from start to

finish. At last review achieved a 99.6% closure rate of tickets within the defined due date.

AT&T IMAC Technician, Honeywell Deer Valley March 2005-August 2006

Carousel Industries Phoenix, AZ

Installation, maintenance, and repair of facility’s telephone and data connections on behalf of Nextiraone for AT&T. Day to

day work with Avaya G3 switch. Daily work with various end users to solve facility issues.

Field Technician March 2002 – March 2005

FXI Corporation Southern California and Phoenix, AZ

Responsible for installation and repair of DSL and T1 circuits. Wireless Site Survey and installations for SBC/Wayport.

Proficient in Ethernet, 802.11, and computer/router configurations related to such.

Clients of FXI included:

- AOL DSL in home support

- AT&T - HDSL and T1

- Qwest Communications - SDSL

- QuestZone – Router installations and support

- SBC / Wayport – T1 and VDSL router installs and support

- Worked with vendor to install self-checkouts at Home Depot stores in both AZ and CA

DSL Field Technician November 1999 –November 2001

Viasource Communications Newport Beach, CA

Installed DSL circuit from MPOE to customer’s desired location. Represented the clients listed below to their customers and

ensured their satisfaction by the end of my visit.

- Qwest Communications, ASI – Pacific Bell, Northpoint Communications, and EZAZ

Proficient with the following routers and modems

- Cisco 678 , Netopia, Efficient Networks, Flowpoint, Cayman, 3COM, and Alcatel

Telecommunications Field Technician February 1999-November 1999

ComPlus Nashville, TN

Installed data and phone systems into businesses and residences. Configured phone systems and computers as necessary. At

end of Pacific Bell DSL contract went to train Pacific Bell technicians at Garden Grove, CA central office. Represented the

clients listed below.

- Pacific Bell DSL

- Lucent Technologies – Partner phone systems

- TUT Systems – Installation and support of multi tenant Internet unit.

- Prime Services Group (PSG)

Computer and Network Consultant 1996-2004

Unlimited Technology Costa Mesa, CA

Designed, built and installed computer systems and infrastructure to clients’ specifications and needs.

Provided clients sales and support on network / telephony purchases. Supported clients’ computer/network running Windows

9x-Windows XP and Server 2000-2003.

Assistant MIS Department/Co-Op Department January 1996-August 1996

Advance Research Laboratories Costa Mesa, CA

Installed and supported computers running Windows 95 on a Novell Platform. Supported employees running MS Office 95 and

Lotus SmartSuite. Coordinated company commitments and vendor compliance to share in the advertising cost of wide sale

product promotions.

EDUCATION

Orange Coast College 1996-1998

Worked on Computer Science degree

REFERENCES

Sal Lobello-Former Manager, Black Box Services 860-***-****

Hoon Chang-Lead Tech, Black Box Services 602-***-****

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